PCG’s IT Process has evolved over the past 20 years to deliver 4 key service deliveries under our Proactive Managed Service plan. This has proven to be a successful recipe that can be customized for each business. Your business deserves the best. Our personal approach and World Class service is paramount to New England’s finest businesses.

Centralized Services Pro-Active

Centralized Monitoring & Remediation

  • Alerts/Remediation
  • Patch Management
  • AppCare (Adobe, Java, IE +more)
  • Microsoft Security Updates
  • Antivirus/Spyware Management
  • Spam Management
  • OpenDNS (Web Content Filtering)
  • Server/PC Disk Optimization
  • Documentation/Label
  • WIKI (PCG Database) of your Network
  • Backups and Test Restores
Network Administration

Dedicated Network Administrator

  • On-Site Engineer
  • Scheduled Visits (Tasks)
  • Technology Checklist
  • PCG's IT Process
  • Best Practices/Standards
  • Processes in place
  • Client Checklist/Workflows
  • Vendor Liaison
  • Team Approach

Network Administration

Dedicated Network Administrator

  • On-Site Engineer
  • Scheduled Visits (Tasks)
  • Technology Checklist
  • PCG's IT Process
  • Best Practices/Standards
  • Processes in place
  • Client Checklist/Workflows
  • Vendor Liaison
  • Team Approach
Reactive Support Services Help Desk

Customer Support Team

  • Helpdesk Support/ 1 hour Response
  • On-Site Support
  • Problem Isolation And Resolution
  • “How To” Questions
  • Customer Portal/Tickets
  • Defined Triage process
  • Consultation/Advice
Real vCIO Consultant

Dedicated VCIO

  • Technology Summary/Audit
  • Business IT Process “Best Practices”
  • Budget Planning & Impact for Technology Investments
  • 1, 3, 5 year IT planning/Budget
  • Vendor Management
  • Security
  • Escalation
  • Client Checklist/Workflows
  • PCG IT Process
  • Vendor Liaison
  • Team Approach