On-Call IT
PCG technicians - your on-call IT Department. Certified technicians, come to your location to perform repairs, upgrades, service and support for your entire network.
Request service
- 24 hours-a-day, 7-days week online
- Weekdays, 8:00 am to 5:00 pm by phone
>> Rate Schedule
|
Help Desk
|
Remote support by telephone and email, VPN, pcAnywhere, and Windows XP Professional remote desktop. |
|
On-Site
|
PC hardware, software and peripheral support, basic Local Area Networks, and Wiring and Cabling.
|
|
Advanced Networking
|
Microsoft server products and applications, data backup and disaster recovery, network distributed anit-virus, advanced Local Area Networks, and Wide Area Networks. |
|
Estimates
|
Applied to in-house services. |
|
In-House
|
PC hardware, software and peripheral support. |
|
Enhanced Priority
|
Evening and weekend scheduled service. |
Lower the total cost of network ownership.
PCG technicians are the IT Department for businesses without computer maintenance personnel. Hire our expertise, knowledge and buying power to support your IT staff or to support your network.
Keep your network up and running.
Our technicians meet the industry's highest standards in training, testing and certifications.
- Microsoft Certified Professionals
- Microsoft Certified System Engineers
- Cisco Certified Network Administrators
- A+ Certified Technicians
CIO-To-Go
PCG can be your part time "CIO" Chief Information Officer to help you plan, budget, and implement mission critical business applications and services to service your customers and vendors.
Repairs + Upgrades 
Service solutions for your business and networking needs.
- Troubleshoot existing problems
- Preventative maintenance and Network Health Check-ups
- Hardware upgrades (memory, hard disk drive, CPU)
- Software OS and application upgrades and patches
- Maintain existing networks
Service Contracts
PCG service contracts include a wide range of offerings, depending on the solutions needed to help clients stay proactive in managing their technology systems, including yearly maintenance plans, routine upkeep of systems, troubleshooting against system failures and providing immediate response to catastrophic issues.
The three levels of service contracts are:
Bronze:
-- 1-to-2 monthly visits of technicians on site
-- Visits include: patch management & system back-up check
-- Emergency Response of failed hardware within 48 hours
Silver:
-- 1-2 monthly visits of on-site technician
-- Response to failed hardware within 8 hours
-- Visits include: patch management, virus/firewall updates, spyware scan, event viewer, system back-up check
-- 5% discounted service hours beyond plan commitment
-- Phone/internet and ISP service review
-- License renewal monitoring
-- 5% discount on hardware/software purchases
-- Back-up log monitoring
Gold:
-- 2 monthly visits of onsite technician
-- Response to failed hardware within 4 hours
-- Visits include: patch management, virus/firewall updates, spyware scan, event viewer, system back-up check
-- 10% discounted service hours beyond plan commitment
-- Phone/internet and ISP service review
-- License Renewal monitoring
-- 10% discount on hardware/software purchases
-- Remote server monitoring, firewall log monitoring and responses to alerts
-- Disaster recovery support & offsite storage of data
-- "CIO to GO: (IT research & solution design, short-term and long-term planning)
Microsoft® Certified Partner
PCG - a Microsoft® Certified Partner - provides the highest levels of technical expertise, strategic thinking, and hands-on skills. Our technicians are Microsoft Certified Professionals, and Microsoft Certified System Engineers who have passed certification exams developed by Microsoft to ensure their level of expertise in delivering solutions using Microsoft tools and platforms.
>>More about Microsoft® Certified Partners
|
