IT Insight: HaaS and your business

Hardware as a Service, Haas, is here to stay, and it makes sense. Thanks to HaaS, the way your business procures, utilizes, and replaces your IT is about to change. Why saddle your business with expensive IT expenditures that are literally depreciating assets, when you can lease tech assets affordably and pay for the services to that equipment rather purchasing it? With the intention of minimalism, more businesses are looking to own less “things,” especially those which become quickly obsolete and unsupported like servers, firewalls, phones, computers and other devices.

Haas is a procurement model that is like leasing or licensing in which the hardware belongs to the MSP (Managed Service Provider). It is then installed at the customer’s site and includes a Service Level Agreement known as an SLA that defines the responsibilities of both parties. It is similar to having a Comcast cable modem at your house. Comcast is responsible for the modem operating and supporting your TV, internet, and phone. If it fails, Comcast remotely troubleshoots your modem or arrives to replace it. Your favorite show is back on, emails are returned, work deadlines are met, and life goes on at home. Your problems are resolved.

So why would a business want to use a HaaS solution for their business?

One of the most important things is cash flow, keeping money in the bank. HaaS provides very low upfront costs. A business of any size knows how important it is to manage cash flow. There may be a time when you need to invest in other parts of your business instead of new hardware upgrades and maintenance, especially when a failure is unexpected.

Buying hardware outright could be expensive with additional expense in maintenance. Further, owning a server for six to seven years has changed with the Cloud. With HaaS, you pay for the ongoing value of a service — like maintenance, feature upgrades, and software updates, instead of hardware that may be obsolete in due time. From an accounting standpoint, it is an operational expense, a predictable monthly fee that helps you to save money on replacement costs and maintenance.

Some other key components of using HaaS are standards. Obsolescence is huge in technology with technology changing at such a fast pace, so having standards in place allows your business to stay competitive. Keeping up with these changes is a headache. If you don’t stay current, some of your systems can go down. You might experience some security flaws or performance on your hardware that cannot be supported to help your users out.

HaaS gives businesses worry-free access to hardware. Your Managed Service Provider selects the right hardware from a standard to meet requirements, so you do not need to worry about the hardware. There is always renewals, licensing, maintenance, keeping your technology up to date. An MSP relationship allows you that peace of mind so you can focus on your business and goals. No worry about budgeting, replacements, or downtime. Keep your employees online and staying productive. With a lot of technology being very specialized, you won’t have to have staff that are specialized to keep it up.

Business in today’s world has shifted with the pandemic and much has changed about how you run your business. HaaS gives you scalability within your business, remote workforce, and the Cloud. HaaS gives you the ability to support where you’re at now, but also to grow. It’s an easy upgrade path. And staying on the cutting edge is good.

HaaS really allows you to invest in the hardware for your business to continue thriving. A great example is how people use the Cloud. In the past, you really had to spec out a server to meet “X” criteria if you wanted it to last for six or seven years. Now cloud storage allows you to access your data offsite. You only pay for what you need. You don’t need to buy this big box to support your data storage. You don’t know how much you’re going to grow, how many files you will need to store, and that can be a tough business decision, what to put in place. But your data is supported in the Cloud now. About 90% of organizations are now using the cloud as a service for their data.

HaaS, or hardware as a service is especially important for companies that do not have an internal IT team. Having that specialized IT person can be expensive and unnecessary. Instead, with HaaS, you put the pressure back on your IT provider, your MSP that has the knowledge and resources to help you out. We are constantly evaluating hardware products to ensure that what you have in place is running and meets your business needs and goals.

HaaS services are as customizable as the businesses they serve. Your individual hardware and budgetary needs are fully met through an Service Level Agreement that protects your business from unnecessary expenditures. A proactive, scalable service model, increased security with less disruptions and a robust, sustainable IT infrastructure are all within your reach with HaaS.

JoAnn Hodgdon is vice president and co-founder of Portsmouth Computer Group (PCGiT) with her husband David. PCG provides comprehensive managed IT services, business continuity, security, cloud computing and Virtual CIO services to their clients.  You may reach her at  or at