IT Insight: Your employees – an impenetrable frontline against Cybercrime

Most cyber security incidents are caused by, or enabled by, human error, and organizations are losing millions to scammers who are targeting your untrained and uninformed employees.

As cyber threats grow more sophisticated every day, security awareness training is a critical investment to maintain a secure corporate environment. Your staff should be your first and best defense against cybercrime – but unless their skills and knowledge are up to date, they are an easy target for data compromise, ransomware, and scams.

Staff training programs should deliver ongoing cyber security education for employees at every level of your organization. A thorough training program should educate your staff in recognizing threats and in changing necessary habits to protect themselves, your business, and your sensitive data. It should incorporate in-depth, interactive training modules in line with the latest security developments and trends.

A tailored approach to staff training and security awareness with programs that are purpose-built for your line of business is key. After a thorough assessment of your current security strategy and the threats you face, a customized cyber training program for staff and management at every level is desired.

A full range of topics should include understanding cyber security and information privacy, hacking techniques and methods, email security, mobile device security, website security, password security, Wi-Fi security and physical security. Additionally, ransomware and malware, data encryption, phishing awareness and social engineering should be addressed.

Empower your entire organization with the security knowledge, skills, and the awareness they need to make smart decisions, protect your reputation, and keep your business safe. Interactive, engaging training material from highly qualified security experts makes learning interesting and effective. Choose a trainer with a variety of modules and materials including presentations, simulations, and group activities.

Further, a partner that can also provide content specifically designed to meet the needs of senior executives, IT administrators, compliance managers, and other teams within your organization with special responsibilities is a necessity.

Many businesses are required to comply with industry frameworks such as PCI DSS, HIPAA, NIST, GDPR, and more. Many of these frameworks mandate regular training for all IT users, and often include additional specific requirements about training content to enable you to achieve the compliance you need to keep your doors open for business.

Cyber security education can be delivered via any platform – in-person, e-learning, or a combination. Educate your staff from the ground up while your managed service provider helps your business implement a powerful and reliable managed security strategy that includes infrastructure, technology, and 24/7 support.

JoAnn Hodgdon is vice president and co-founder of Portsmouth Computer Group (PCGiT) with her husband David. PCG provides comprehensive managed IT services, business continuity, security, cloud computing and Virtual CIO services to their clients.  You may reach her at  or at