Are you looking to join the area's best Computer/Service/Networking team?

PCG is growing and looking for the right people to join our team.

Current Job Openings

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Director of Operations/Managed Services

Salary $80K-$120K

We are looking for an experienced Director of Operations to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching our people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. You must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the PCG’s operations to facilitate our accelerating development and long-term success.

RESPONSIBILITIES

  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Team Leadership: Model PCG Mission, Vision and Core Values
  • Supervise staff from different departments and provide constructive feedback
  • Identify, recommend and support solutions to enable team productivity
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Project management
  • Oversee customer service/support processes
  • Execute and drive VCIO client strategy
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics

REQUIREMENTS

  • Proven experience as Director of Operations or equivalent position
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • In depth knowledge of diverse business functions and principles
  • Project management certification
  • Working knowledge of data analysis and performance/operation metrics
  • BS/MA in Business Administration or relevant field
  • IT Background preferred
  • MS Certifications preferred
Inside Sales

Portsmouth Computer Group, the Seacoast’s Premiere Computer Network Service and Technology Provider, is looking for talented IT Solutions/Services Sales Specialists.

You will be responsible for uncovering opportunities to penetrate new accounts within an assigned territory or vertical. The primary focus of the Sales Specialist is business development and to create a strong presence by selling our strategic IT Solutions and Services while achieving profitability and performance standards.

Position Summary:
  • DirectSales -prospect on a continual basis to identify, qualify, and close high quality new business.
  • BusinessDevelopment - create long-term value for PCG from customers, markets and relationships.
  • Achieve or exceed monthly revenue targets to achieve PCG profitability and ensure and maintain minimum funnel goals are met or exceeded.
  • Strategically lead internal resources to develop and execute successful pursuit plan.
Essential duties:
  • Meet or exceed sales revenue goals for acquiring new clients and attaining other sales-related goals, as defined by PCG.
  • Call on key contacts at target companies to assess and qualify their need for services.
  • In conjunction with the lead Partner, develop and execute an account strategy for building relationships and driving new revenue.
  • Conduct appropriate number of new client appointments and calls, as determined.
  • Document business development activity with prospective clients in this electronic database.
  • Collaborate with Partners to assist and support them in establishing services to sell.
  • Gather competitive intelligence and new product ideas from the field, and share market insights with marketing, client service and sales persons.

Help Desk/Tier 1 Tech

JOB DESCRIPTION

  • Client Support for troubleshooting of software, hardware & other IT related issues.
  • Provide desktop related support remotely and via phone
  • PC/NB setups, updates, upgrades (Follow checklist per client)
  • Manage our Client Portal for service tickets
  • Work w/Service Dispatcher for scheduling
  • Customer follow up surveys to improve Client satisfaction
  • Basic Network Admin/Help desk of SLA’s (Service Level Agreements)
  • Use current RMM “Remote Monitor and Management” tools for remote access problem identification and resolution
  • Process RMA’s for equipment under warranty
  • Other Bench repair work as needed

JOB REQUIREMENTS

  • Proficient with Microsoft skills in Windows 7/8/10, Office, IE, Outlook
  • Ability to identify, and remediate, threats to PC’s (Malware, Spyware, Virus, etc.)
  • PC skills (A+ or CompTIA Certified)
  • Exceptional communication and Customer Service skills
  • Ability to Multitask, be proactive have a high degree of motivation
  • Ability to prioritize workload and efficiently complete tasks at hand

EDUCATION REQUIREMENTS

  • Associate’s degree in Computer Technologies or related experience in this field
  • Microsoft certifications a plus

Dispatch

JOB DESCRIPTION

  • Schedule Service calls (Dispatching) for our Tech team for all clients
  • Work w/Service Manager for scheduling and escalation
  • Creating Service tickets and updating based on work flow and urgency
  • Prioritize calls according to urgency and importance
  • Ability to prioritize support for all SLA Clients (Service Level Agreements)
  • Enter relevant data as necessary

JOB REQUIREMENTS

  • Proficient with Microsoft skills in Windows 7/10, Word, Excel and Outlook
  • Proven experience as dispatch personnel or equivalent a bonus
  • Exceptional communication and Customer Service skills
  • Ability to multitask, be proactive and have a high degree of motivation
  • Ability to prioritize workload and efficiently complete tasks at hand
  • Sound judgement and critical thinking
  • Proficient in English (oral and written)
  • Some technical basics a plus
  • Other duties deemed necessary by management
  • Room to grow and do more over time
  • Pay is $10 to $17 per hour based on qualifications

Come join one of New England’s best Managed Service Provider companies to work for. Benefits and 401k.

Dispatch/Help Desk/Service Coordinator

The IT Service Coordinator is the first response to client inquiry about issues and must provide warm, friendly, sincere service to all clients. This individual works in a quickly changing environment and needs to be able to prioritize tasks throughout the day. Essential Functions and Responsibilities

Dispatch / Help Desk

  • Answer incoming phone calls and emails for support
  • Create properly formatted support tickets within PCG system
  • Assign tickets to support team throughout day to ensure client SLA's are met
  • Utilize PCG best practices for client communication and troubleshooting steps
  • Work and update assigned tickets daily to completion or proper escalation
  • PCG Inventory
  • Ensure inventory area is neat and secure at all times
  • Notify Office Admin when/if inventory needs to be restocked
  • Perform inventory count with Office Admin at scheduled intervals

Additional Responsibilities

  • Work to completion any tickets assigned by Technical Account Managers on additional support boards within Connectwise.
  • Complete ongoing training as set by individual Training Plan to maintain current knowledge, learn new skills, and achieve vendor certifications to maintain PCG's Best Client Practices
  • Accurately document all work done on support tickets to create accurate time sheet per week.
  • Attend and participate in PCG technical and staff meetings on a regular basis
  • Effectively use all internal forms and PCG remote assistance tools to assist clients and resolve issues
  • Partner with and accept direction from Level II & III technicians/engineers with other projects and tickets as assigned
  • Other duties as assigned (procurement/shipping/receiving)
  • Minimum Job Requirements
  • Education: Associates Degree or equivalent
  • Experience: Dispatch, Technical Help Desk or equivalent
  • Specialized Knowledge & Skills: A+ certification, networking experience, workstation troubleshooting experience.

Working Conditions

Must be able to meet physical demands of the job such as standing and sitting for long periods, squatting, entering confined spaces, handling low voltage electrical work and lifting up to 50 lbs. Must have high level problem-solving skills and be able to stare at a computer screen for long periods. Multi-tasking ability a plus. Must be able to work will with others and communicate effectively.

Job Type: Full-time
Salary: $15.00 to $18.00 /hour