Are you looking to join the area's best Computer/Service/Networking team?

PCG is growing and looking for the right people to join our team.

Current Job Openings

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Inside Sales

Portsmouth Computer Group, the Seacoast’s Premiere Computer Network Service and Technology Provider, is looking for talented IT Solutions/Services Sales Specialists.

You will be responsible for uncovering opportunities to penetrate new accounts within an assigned territory or vertical. The primary focus of the Sales Specialist is business development and to create a strong presence by selling our strategic IT Solutions and Services while achieving profitability and performance standards.

Position Summary:
  • DirectSales -prospect on a continual basis to identify, qualify, and close high quality new business.
  • BusinessDevelopment - create long-term value for PCG from customers, markets and relationships.
  • Achieve or exceed monthly revenue targets to achieve PCG profitability and ensure and maintain minimum funnel goals are met or exceeded.
  • Strategically lead internal resources to develop and execute successful pursuit plan.
Essential duties:
  • Meet or exceed sales revenue goals for acquiring new clients and attaining other sales-related goals, as defined by PCG.
  • Call on key contacts at target companies to assess and qualify their need for services.
  • In conjunction with the lead Partner, develop and execute an account strategy for building relationships and driving new revenue.
  • Conduct appropriate number of new client appointments and calls, as determined.
  • Document business development activity with prospective clients in this electronic database.
  • Collaborate with Partners to assist and support them in establishing services to sell.
  • Gather competitive intelligence and new product ideas from the field, and share market insights with marketing, client service and sales persons.

Help Desk/Bench Technician

JOB DESCRIPTION

  • Client Support for troubleshooting of software, hardware & other IT related issues.
  • Provide desktop related support remotely and via phone
  • PC/NB setups, updates, upgrades (Follow checklist per client)
  • Manage our Client Portal for service tickets
  • Work w/Service Dispatcher for scheduling
  • Customer follow up surveys to improve Client satisfaction
  • Basic Network Admin/Help desk of SLA’s (Service Level Agreements)
  • Use current RMM “Remote Monitor and Management” tools for remote access problem identification and resolution
  • Process RMA’s for equipment under warranty
  • Other Bench repair work as needed

JOB REQUIREMENTS

  • Proficient with Microsoft skills in Windows 7/8/10, Office, IE, Outlook
  • Ability to identify, and remediate, threats to PC’s (Malware, Spyware, Virus, etc.)
  • PC skills (A+ or CompTIA Certified)
  • Exceptional communication and Customer Service skills
  • Ability to Multitask, be proactive have a high degree of motivation
  • Ability to prioritize workload and efficiently complete tasks at hand

EDUCATION REQUIREMENTS

  • Associate’s degree in Computer Technologies or related experience in this field
  • Microsoft certifications a plus

Dispatch

JOB DESCRIPTION

  • Schedule Service calls (Dispatching) for our Tech team for all clients
  • Work w/Service Manager for scheduling and escalation
  • Creating Service tickets and updating based on work flow and urgency
  • Prioritize calls according to urgency and importance
  • Ability to prioritize support for all SLA Clients (Service Level Agreements)
  • Enter relevant data as necessary

JOB REQUIREMENTS

  • Proficient with Microsoft skills in Windows 7/10, Word, Excel and Outlook
  • Proven experience as dispatch personnel or equivalent a bonus
  • Exceptional communication and Customer Service skills
  • Ability to multitask, be proactive and have a high degree of motivation
  • Ability to prioritize workload and efficiently complete tasks at hand
  • Sound judgement and critical thinking
  • Proficient in English (oral and written)
  • Some technical basics a plus
  • Other duties deemed necessary by management
  • Room to grow and do more over time
  • Pay is $10 to $17 per hour based on qualifications

Come join one of New England’s best Managed Service Provider companies to work for. Benefits and 401k.