Job Opportunities

Are you looking to join the area's best Computer/Service/Networking team?

PCG is growing and looking for the right people to join our team.

PCGiT, the premiere Managed IT, Cloud and Security provider for over 23 years, has immediate openings for the following careers in information technology with competitive wages and comprehensive benefits.
We pride ourselves on communication, integrity, teamwork and accountability to one another and our clients. We're more than a place to work. Our team of extremely talented individuals work collaboratively, striving for excellence within the workplace and in the community.. With locations in Portsmouth, Dover and Manchester, NH as well as Portland, ME, we invite you to come meet us.  Strive to excel - with PCGiT.

The Area's Premiere Managed IT Service Provider!

  • Health insurance/Dental/Vision 100% covered
  • 3 weeks-PTO/Vacation first year!
  • IRA/Company match
  • Training programs including Paid Certifications
  • Bonus on achievement
  • Company-provided technology, Phone, Notebook, etc.
  • Remote/telecommuting options
  • This field is for validation purposes and should be left unchanged.
Inside Sales

Portsmouth Computer Group, the Seacoast’s Premiere Computer Network Service and Technology Provider, is looking for talented IT Solutions/Services Sales Specialists.

You will be responsible for uncovering opportunities to penetrate new accounts within an assigned territory or vertical. The primary focus of the Sales Specialist is business development and to create a strong presence by selling our strategic IT Solutions and Services while achieving profitability and performance standards.

Position Summary:
  • DirectSales -prospect on a continual basis to identify, qualify, and close high quality new business.
  • BusinessDevelopment - create long-term value for PCG from customers, markets and relationships.
  • Achieve or exceed monthly revenue targets to achieve PCG profitability and ensure and maintain minimum funnel goals are met or exceeded.
  • Strategically lead internal resources to develop and execute successful pursuit plan.
Essential duties:
  • Meet or exceed sales revenue goals for acquiring new clients and attaining other sales-related goals, as defined by PCG.
  • Call on key contacts at target companies to assess and qualify their need for services.
  • In conjunction with the lead Partner, develop and execute an account strategy for building relationships and driving new revenue.
  • Conduct appropriate number of new client appointments and calls, as determined.
  • Document business development activity with prospective clients in this electronic database.
  • Collaborate with Partners to assist and support them in establishing services to sell.
  • Gather competitive intelligence and new product ideas from the field, and share market insights with marketing, client service and sales persons.

Help Desk/Tier 1 Tech

JOB DESCRIPTION

  • Client Support for troubleshooting of software, hardware & other IT related issues.
  • Provide desktop related support remotely and via phone
  • PC/NB setups, updates, upgrades (Follow checklist per client)
  • Manage our Client Portal for service tickets
  • Work w/Service Dispatcher for scheduling
  • Customer follow up surveys to improve Client satisfaction
  • Basic Network Admin/Help desk of SLA’s (Service Level Agreements)
  • Use current RMM “Remote Monitor and Management” tools for remote access problem identification and resolution
  • Process RMA’s for equipment under warranty
  • Other Bench repair work as needed

JOB REQUIREMENTS

  • Proficient with Microsoft skills in Windows 7/8/10, Office, IE, Outlook
  • Ability to identify, and remediate, threats to PC’s (Malware, Spyware, Virus, etc.)
  • PC skills (A+ or CompTIA Certified)
  • Exceptional communication and Customer Service skills
  • Ability to Multitask, be proactive have a high degree of motivation
  • Ability to prioritize workload and efficiently complete tasks at hand

EDUCATION REQUIREMENTS

  • Associate’s degree in Computer Technologies or related experience in this field
  • Microsoft certifications a plus

Dispatch

JOB DESCRIPTION

  • Schedule Service calls (Dispatching) for our Tech team for all clients
  • Work w/Service Manager for scheduling and escalation
  • Creating Service tickets and updating based on work flow and urgency
  • Prioritize calls according to urgency and importance
  • Ability to prioritize support for all SLA Clients (Service Level Agreements)
  • Enter relevant data as necessary

JOB REQUIREMENTS

  • Proficient with Microsoft skills in Windows 7/10, Word, Excel and Outlook
  • Proven experience as dispatch personnel or equivalent a bonus
  • Exceptional communication and Customer Service skills
  • Ability to multitask, be proactive and have a high degree of motivation
  • Ability to prioritize workload and efficiently complete tasks at hand
  • Sound judgement and critical thinking
  • Proficient in English (oral and written)
  • Some technical basics a plus
  • Other duties deemed necessary by management
  • Room to grow and do more over time
  • Pay is $10 to $17 per hour based on qualifications

Come join one of New England’s best Managed Service Provider companies to work for. Benefits and 401k.

Dispatch/Help Desk/Service Coordinator

The IT Service Coordinator is the first response to client inquiry about issues and must provide warm, friendly, sincere service to all clients. This individual works in a quickly changing environment and needs to be able to prioritize tasks throughout the day. Essential Functions and Responsibilities

Dispatch / Help Desk

  • Answer incoming phone calls and emails for support
  • Create properly formatted support tickets within PCG system
  • Assign tickets to support team throughout day to ensure client SLA's are met
  • Utilize PCG best practices for client communication and troubleshooting steps
  • Work and update assigned tickets daily to completion or proper escalation
  • PCG Inventory
  • Ensure inventory area is neat and secure at all times
  • Notify Office Admin when/if inventory needs to be restocked
  • Perform inventory count with Office Admin at scheduled intervals

Additional Responsibilities

  • Work to completion any tickets assigned by Technical Account Managers on additional support boards within Connectwise.
  • Complete ongoing training as set by individual Training Plan to maintain current knowledge, learn new skills, and achieve vendor certifications to maintain PCG's Best Client Practices
  • Accurately document all work done on support tickets to create accurate time sheet per week.
  • Attend and participate in PCG technical and staff meetings on a regular basis
  • Effectively use all internal forms and PCG remote assistance tools to assist clients and resolve issues
  • Partner with and accept direction from Level II & III technicians/engineers with other projects and tickets as assigned
  • Other duties as assigned (procurement/shipping/receiving)
  • Minimum Job Requirements
  • Education: Associates Degree or equivalent
  • Experience: Dispatch, Technical Help Desk or equivalent
  • Specialized Knowledge & Skills: A+ certification, networking experience, workstation troubleshooting experience.

Working Conditions

Must be able to meet physical demands of the job such as standing and sitting for long periods, squatting, entering confined spaces, handling low voltage electrical work and lifting up to 50 lbs. Must have high level problem-solving skills and be able to stare at a computer screen for long periods. Multi-tasking ability a plus. Must be able to work will with others and communicate effectively.

Job Type: Full-time
Salary: $15.00 to $18.00 /hour

Level 3 Senior Engineer

Within this role you will be responsible for working in a face-paced, demanding environment. You will need to work closely with the team of engineers while being accountable for resolving customer technology issues and problem resolution in a variety of industries. The Level III Engineer requires strong technical skills backed by at least 5 years of experience, a passion for problem-solving and exceptional customer service.

Execution with high level success in integrating and/or solving problems within Microsoft Sever, Hyper-V or VMware Virtualization, Exchange/365, SQL, IIS, Cisco Inter-networking, VPN's. Expertise in security, escalation and incident management and process. Exceptional judgement on risk and ability to share information with customers and staff instrumental. You will be a mentor for the PCG technical team and Engineers sharing knowledge and methodologies to benefit team growth.

Credentials and Experience:

  • A combination of the following: Network+, MCSE, MCP, MCSA, CCNA, CCNP
  • Familiarity with ConnectWise, RMM, ITGlue preferred
  • 5+ years of relevant service IT Experience
  • 4- year College Degree or equivalent

Knowledge, Skills, and Abilities:

  • Must have exceptional long-term IT Support experience
  • First-rate Windows desktop support experience
  • Very strong written and verbal communication skills
  • Experience of working to strict SLA (Internal and External)
  • In-depth knowledge of Microsoft Products. Specifically, 365 and Azure
  • Experience of creating and maintaining technical support and end user support documentation
  • Skilled in performing complex, network performance analysis and root cause analysis
  • Demonstrated technical skill in fault isolation and problem resolution in a production, multi-protocol, multi-vendor environment
  • Strong organizational, planning and people management skills including promoting teamwork
  • Maintain cooperative working relationships with other departments, services providers, company and vendor support organizations
  • Creative thinking, to be able to come up with new ideas to improve standards and procedures
  • Motivational skills and the ability to lead
  • Solid, dependable, engineer, follows directions and maximizes billing opportunities
  • Consistently receives good client feedback
  • Outstanding judgment and the ability to interact with all team members

Competitive salary based on experience and qualifications

Must be authorized to work in the US

Valid driver's license

Criminal background check necessary for employment

Benefits:

  • Health, vision, and dental, IRA
  • Full on the job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Pay: Base Commensurate with experience + Bonus

Level 2 Engineer

In addition to strong technical aptitudes, backed by at least 2-3 years of experience, this person is a good communicator who can manage well when the client really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Networking, VPN's, Firewalls, Backup Systems and more.

Credentials and Experience:

  • Engineer with two to four years’ experience
  • Minimum 2-4 years’ experience – Switching, VLAN, Routing, Firewalls, Mobile Messaging, Server HW Technologies, Data Backup and Recovery Support
  • Has at least one certification. The following certifications are preferred: A+, Network+, Security+, MCP, MCSA. 365 Competencies a plus
  • Solid, dependable, engineer, follows directions and maximizes billing opportunities
  • Familiarity with ConnectWise, RMM, ITGlue preferred
  • 4+ years of relevant service IT Experience
  • Bachelor’s Degree, Associates Degree or equivalent

Knowledge, Skills, and Abilities:

  • Must have exceptional IT Support experience
  • First-rate Windows desktop support experience
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls
  • Understanding of the relationship between switches, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Working Knowledge of Wireless Technologies
  • Very strong written and verbal communication skills
  • Experience of working to strict SLA (Internal and External)
  • Experience of creating and maintaining technical support and end user support documentation
  • Skilled in troubleshooting and network performance analysis and root cause analysis
  • Strong organizational, planning skills.
  • Maintain cooperative working relationships with other departments, services providers, company and vendor support organizations
  • Consistently receives good client feedback
  • Outstanding judgment and the ability to interact with all team members

Competitive salary based on experience and qualifications

Must be authorized to work in the US

Valid driver’s license

Criminal background check necessary for employment

Benefits:

  • Health, Vision, and Dental, IRA
  • Full on the job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Help Desk Technician

Reports to:
Service Manager

Job Description:
The Level I Technician is a key member of the Service/Support Team. They are responsible for handling first level support of service requests in a professional and timely manner. This position applies to a broad range of technology, to include: PC's, Notebooks, Mobile Devices, Servers, Printers, Networks and vendor specific hardware and software with a focus on Microsoft.

Basic Functions:

  • IT Support relating to technical issues involving Microsoft's core business applications, operating systems, networking and Cloud related solutions such as Microsoft 365.
  • Basic technical support at the network level: Wireless network connectivity, routers and firewalls
  • Basic remote access solution implementation and support: VPN, and Terminal Services.
  • Respond accordingly through service tickets, system alerts and notifications.
  • Experience with various mobile devices (iOS, Android)
  • System documentation maintenance and review.
  • Strong customer service skills required: educating, notifying, and informing.

Additional Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the IT Service Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support.
  • Responsible for entering time and notes accurately
  • Knowledge, Skills, and/or Abilities Required:
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skill of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

  • Degree in Computer Science or related technical experience
  • 1-2 years hands-on IT and help-desk experience

Certificates, Licenses:

  • MS, Cisco and/or HP Certifications a Plus
  • Valid Driver's License
  • Criminal Background check necessary for employment
  • Must be able to work in the United States

Benefits:

  • Competitive salary based on experience and qualifications.
  • Health, vision, dental, IRA.
  • Full on the job training & support.
  • Fun working environment and culture.
  • Great opportunity for training and advancement.