L1 Technician

Are you looking for a challenging and FUN place to work that gives you great flexibility? Then PCG could be your new home! PCG is rapidly growing with over 20% growth last year and we’re looking to hire another key team member to our Technical Team. If you love technology and people and want to be part of a team that lifts each other up with mentoring and teamwork without sacrificing fun, keep reading!

Who are we?

We love technology, solving problems, and making people happy by building IT solutions and supporting business networks all over NH, southern ME, and northeastern MA – we’ve been doing this for over 27 years. PCG is big enough to provide the right equipment, mentoring, & paid training, but also small enough to remember how to have fun and maintain work/life balance. Our philosophy is that people who love their job will do the best job, so our management team works for you.

What’s in it for you?

Working at PCG means exposure to many different technologies; arguably the best way to expand your skillset. You don’t have to be an expert in any of the following areas, just eager to learn and get your hands dirty. Here’s just some of the stuff you’ll get to work with:

  • Windows (and a dash of Mac) desktop support
  • PC Imaging & Deployment
  • MS Office 365 application support
  • Basic WAN/LAN connectivity troubleshooting
  • Introductory switching and firewall support
  • Server support & troubleshooting
  • Phishing prevention, SPAM detection, AV, Malware, and Security
  • Remote access implementation and support
  • VPNs
  • Citrix / Terminal Services
  • And much more!

As if learning and working with all that technology wasn’t reason alone, we’ll even pay you a competitive salary and pay your health and dental premiums! Order now, and take advantage of these other perks too:

  • Free admission to the Annual PCG Smoked Ribs Grill-Off
  • Pretty flexible hours and personal appointment accommodation
  • Ice cream
  • Employer paid training & certification in addition to on-the-job training
  • Unannounced Nerf gun battles
  • Mentoring and career Path planning
  • LAN parties with prizes
  • 401k with 3% company match
  • Whole company sings you Happy Birthday over video call (An experience not to be missed [citation needed])
  • Option to occasionally work from home
  • Free coffee
  • Dank memes (mostly free)

There are many directions your IT career can go, and we’re happy to help you explore your options and help you achieve your goals – even if those include a future outside of PCG.

What we need from you:

  • A strong desire to provide great service to our clients
  • Logical, methodical approach to troubleshooting
  • Empathy and mindfulness; the ability to put yourself in a client’s shoes
  • Communication skills – patient & active listening, good phone & email etiquette
  • A willingness to set ego aside, learn from others, and share knowledge
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivation with the ability to work in a fast-moving environment
  • Valid driver’s license

What we’d like from you:

Some combination of the following:

  • Associates Degree in Computer Science
  • IT certification (Microsoft, A+, or Net+ for example)
  • 1-2 years Helpdesk experience
  • Solid, demonstrable desktop support skills
  • Max. file size: 8 MB.
  • Max. file size: 8 MB.
  • This field is for validation purposes and should be left unchanged.