Level 2 Engineer

The Level 2 Engineer is responsible for providing enterprise-level support and assistance to our clients. They should have strong technical aptitudes backed by at least 2-3 years of relevant experience, and must be an excellent communicator who can manage clients and provide strong guidance.

The pace and demands in this environment are typically greater than in an “in-house” position. The ideal candidate will be a solid, dependable IT Engineer who can follow directions and maximize billing opportunities while promptly communicating ETAs to clients. They should be able to lead pre-project work briefings with each client on each project, and then execute solutions with a high degree of success. This person will be required to integrate and solve problems in various environments including Windows Server, Exchange, IIS, Networking, VPNs, Firewalls, Backup Systems and more.

Credentials and Experience:

  • At least 2-4 years of relevant experience in Switching, VLAN, Routing, Firewalls, Mobile Messaging, Server HW Technologies, Data Backup and Recovery Support
  • 4+ years of relevant service IT experience
  • At least one relevant certification
  • Bachelor’s Degree, Associate’s Degree or equivalent

Knowledge, Skills and Abilities:

  • Hands-on experience with IT support and Windows desktop support
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls
  • Experience with switches, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Working knowledge of wireless technologies
  • Very strong written and verbal communication skills
  • Experience working to strict SLA (internal and external)
  • Experience creating and maintaining technical support and end user support documentation
  • Troubleshooting experience including network performance analysis and root cause analysis
  • Strong organizational and planning skills
  • Maintains cooperative working relationships with other departments, service providers, company and vendor support organizations
  • Consistently receives good client feedback
  • Outstanding judgment and the ability to interact with all team members

Must be authorized to work in the US
Valid driver’s license
Criminal background check necessary for employment

Benefits:

  • Competitive salary based on experience and qualifications
  • Health, Vision, Dental, IRA
  • Full on-the-job training and support
  • Fun working environment and culture
  • Great opportunities for advancement

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

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