The Level 3 Engineer is responsible for providing enterprise-level support and assistance to our clients in a fast-paced and demanding environment. They will be working closely with our team of engineers while being accountable for resolving customer technology issues and solving problems in a variety of industries. They must have strong technical skills backed by at least 3 years of experience, a passion for problem solving and providing exceptional customer service.
The ideal candidate will be a mentor for the PCG technical team and engineers, sharing knowledge and methodologies to help us grow. They should have proven experience in executing, integrating and solving problems with a high degree of success in various environments, including Microsoft Server, Hyper-V, Office 365, IIS, Networking and VPNs. Familiarity with SQL, security, escalation, incident management and process is instrumental to this position, as well as exceptional judgment on risk and the ability to communicate information clearly to customers and staff.
Credentials and Experience:
- At least 3-5 years of relevant service IT experience
- A combination of relevant certifications
- 4+ year College Degree or equivalent
Knowledge, Skills and Abilities:
- Hands-on experience in client-facing environments
- Very strong written and verbal communication skills
- In-depth knowledge of Microsoft products, especially 365 and servers
- Experience performing network troubleshooting
- Experience creating and maintaining technical support and end user support documentation
- Comfortable in a team environment
- Maintains cooperative working relationships with other departments, service providers, company and vendor support organizations
- Thinks creatively and comes up with new ideas to improve standards and procedures
- Follows directions and maximizes billing opportunities
Must be authorized to work in the US
Valid driver’s license
Criminal background check necessary for employment
Benefits:
- Competitive salary based on experience and qualifications + Bonus
- 100% premium paid Health and Dental
- 401K with 3% company match
- Full on-the-job training and support, paid certifications with bonus upon completion
- Fun working environment and culture
- Great opportunities for advancement
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
