Your business deserves the best. PCG’s personal approach and premium services deliver just that. We work with small and mid-sized businesses (SMBs) to increase productivity and positively impact revenue.
PCG’s customized IT process delivers key service pillars through our managed service plans, which include cybersecurity protection, infrastructure review, data security, budget planning, and more.
We understand that data security, backup, and recovery are an SMB’s lifeline and we aim to simplify this confusing process so you can thrive. Reach out today!
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Infrastructure
Monitoring/Remediation
- Remediation alerts
- Patch management
- AppCare (Adobe, Java & more)
- Microsoft security updates
- Antivirus/spyware management
- Spam management
- OpenDNS (Web content filtering)
- Server/PC disk optimization
- Documentation/label
- WIKI/PCG database of network
- Backups & test restores
Dedicated Network Administration
- Onsite engineer/net admin
- Team approach
- Scheduled visits/tasks
- Technology checklist
- Best practices/standards
- Client checklist/workflows
- Vendor liaison
Strategy
Dedicated vCIO Consultant
- Cybersecurity protection
- Technology summary/audit
- Best practices
- Technology investments/impacts
- 1-, 3-, 5-year IT budget planning
- Vendor management
- Escalation
- Client checklist/workflows
- IT process
- Vendor liaison
- Team approach
Support
Customer Support Team & Help Desk
- Help desk support/ 1-hour response
- Onsite support
- Problem isolation/resolution
- “How-to” questions
- Customer portal/tickets
- Defined triage process
- Consultation/advice
