Your business deserves the best and our personal approach and world class service delivers that. We work with small and mid-sized businesses (SMBs) to grow and increase their productivity, which ultimately positively impacts revenue.
PCG’s IT process has evolved over 25 years to offer key service pillars under a managed service plan. This successful formula is customized for each business and includes security consultation, infrastructure review, data security, budget planning, IT best practices, and more. Most are included throughout the IT process and help your business to thrive.
We understand that data security, backup, and recovery are the lifeline for SMBs and we aim to simplify this confusing process! Complete this form or call us at 603-431-4121 today.
Centralized Proactive Services
Centralized Monitoring & Remediation
- Alerts/remediation
- Patch management
- AppCare (Adobe, Java, IE +more)
- Microsoft security updates
- Antivirus/spyware management
- Spam management
- OpenDNS (Web Content Filtering)
- Server/PC disk optimization
- Documentation/label
- WIKI (PCG database) of your network
- Backups and test restores
Network Administration
Dedicated Network Administrator
- On-site engineer
- Scheduled visits (tasks)
- Technology checklist
- PCG’s IT process
- Best practices/standards
- Processes in place
- Client checklist/workflows
- Vendor liaison
- Team approach
Network Administration
Dedicated Network Administrator
- On-Site Engineer
- Scheduled Visits (Tasks)
- Technology Checklist
- PCG’s IT Process
- Best Practices/Standards
- Processes in place
- Client Checklist/Workflows
- Vendor Liaison
- Team Approach
Support Services & Help Desk
Customer Support Team
- Help Desk Support/ 1 hour Response
- On-Site Support
- Problem Isolation And Resolution
- “How To” Questions
- Customer Portal/Tickets
- Defined Triage process
- Consultation/Advice
Real vCIO Consultant
Dedicated VCIO
- Technology Summary/Audit
- Business IT Process “Best Practices”
- Budget Planning & Impact for Technology Investments
- 1, 3, 5 year IT planning/Budget
- Vendor Management
- Security
- Escalation
- Client Checklist/Workflows
- PCG IT Process
- Vendor Liaison
- Team Approach
