Your business deserves the best and our personal approach and premium service delivers that. We work with small and mid-sized businesses (SMBs) to grow and increase their productivity, which ultimately positively impacts revenue.
PCG’s IT process has evolved over 25 years to offer key service pillars under a managed service plan. This successful formula is customized for each business and includes security consultation, infrastructure review, data security, budget planning, IT best practices, and more. Most are included throughout the IT process and help your business to thrive.
We understand that data security, backup, and recovery are an SMB’s lifeline and we aim to simplify this confusing process. Reach out today!
Strategy
Dedicated vCIO Consultant
- Technology summary/audit
- Best practices
- Technology investments/impacts
- 1-, 3-, 5-year IT budget planning
- Vendor management
- Security
- Escalation
- Client checklist/workflows
- IT process
- Vendor liaison
- Team approach
Infrastructure
Proactive Centralized Services – Monitoring/Remediation
- Remediation alerts
- Patch management
- AppCare (Adobe, Java & more)
- Microsoft security updates
- Antivirus/spyware management
- Spam management
- OpenDNS (Web content filtering)
- Server/PC disk optimization
- Documentation/label
- WIKI/PCG database of network
- Backups & test restores
Dedicated Network Administration
- Onsite engineer/net admin
- Scheduled visits/tasks
- Technology checklist
- IT process
- Best practices/standards
- Client checklist/workflows
- Vendor liaison
- Team approach
Support
Dedicated Network Administration
- Onsite engineer
- Scheduled visits/tasks
- Technology checklist
- IT process
- Best practices/standards
- Client checklist/workflows
- Vendor liaison
- Team approach
Customer Support Team & Help Desk
- Help desk support/ 1-hour response
- Onsite support
- Problem isolation/resolution
- “How-to” questions
- Customer portal/tickets
- Defined triage process
- Consultation/advice
