Hub 360 – Simplifying IT management
As your company’s lead IT point of contact, ask yourself these questions:
- Can my users easily submit service tickets from a portal and track the ticket status as it moves through to resolution?
- Does my current process give users options that make it easier to focus on the root problem?
- Do I know how many active 365 user mailboxes I have and my Microsoft 365 license count?
- How many company devices are still running Windows 10?
With PCG’s Hub360 client portal, you have ALL this information at your fingertips!
Hub360 is a self-service portal that delivers a shared knowledge base and training library full of content and videos specific to the programs that your company uses on the daily.
From ticket creation and tracking to software and device inventories and licensing metrics, Hub360 delivers training resources, user engagement tracking, compliance gap reporting, and VCIO planning in a single pane of glass.
In a nutshell, here’s what you get:
- Service Desk – ticket submission, priority/resolution tracking, and customer satisfaction scoring right in one easy-to-navigate user interface
- Account management – quarterly business and vCIO strategy planning, Microsoft 365, licensing, workstations, warranty reporting, and full visibility into your network infrastructure
- Shared training and a knowledge base – built by PCGiT engineers, the same ones who service your network and applications
Importantly, Hub360’s asset management capabilities enable you to track endpoints whether they are Windows or Mac users, on a desktop or laptop. You can see how many software licenses you have, your security policies, compliance issues, and the assessments you’ve completed.
Hub 360 is both seamless to use and robust, and it enhances the relationship between your company and ours. We’re excited to offer this differentiator to our Premium and Co-managed plan clients!