Managed IT Services for Dental Offices

Managed IT Services for Dental Offices

How we have been helping with IT support for the Dental Industry since 1996

Dental offices rely on sophisticated technology to provide a high level of patient care and manage the day to day. From digital health records and practice management software to communication tools for your team, you can’t afford to be slowed down by unreliable IT systems and downtime.

When your technology is critical, you need to work with an IT expert who can provide critical care. PCG’s managed IT services for dental offices will help you protect your network, data and profitability with customized solutions to suit your needs and budget. We offer everything from HIPAA compliance, integrated practice management and “EHR” Electronic Health Record solutions to infrastructure optimization, data security, disaster recovery and more.

Partner with PCG for a tailored, cost-effective IT solution that will eliminate technology headaches so you can focus on caring for your patients and growing your practice.

Our Clients Say It Best:

PCG is always a pleasure to work with. Their techs are super smart and always ready to help simplify and explain what they are doing. The assessment they did involved a lot of discovery, which helped us identify some serious security issues and not having a known recovery objective or timetable to restore our systems. We are thankful they got us on the right track.

Dental Office

Managed Security ensures your data and information are safe

PCG enables you to share confidential information with partners, vendors, suppliers and patients by protecting your vital data.

We can quickly implement a range of cost-effective security solutions to help you minimize threats and downtime including firewalls, VPNs (Virtual Private Networks) for remote offices and employees, managed antivirus and managed malware.

All our systems also include regular updates, maintenance and constant monitoring to keep them running smoothly round the clock.

IT Compliance for the Dental Industry

Maintaining HIPAA compliance standards is imperative for the safety and security of your dental practice, patients and insurance providers.

PCG’s proven approach to compliance includes assisting you with:

  • Risk assessment
  • Work process
  • Patient portal access
  • Patient care records – EMR applications
  • Software compliance
  • Audits
  • Offsite backup
  • Medicare
  • Security and remote access
  • State/Federal regulations
  • User portal access
  • Training

PCG will help keep your dental office competitive, stable and reliable

Our customized IT solutions will streamline your dental technology to improve performance, efficiency and collaboration within your practice.

We ensure that your network reliability, standards, disaster recovery, cloud backup, data encryption and business continuity are all in alignment so you can focus on your patients.

Our proactive 24/7/365 network monitoring will quickly find and resolve any IT vulnerabilities that can cause downtime and cost you time and money.

And, our live help desk is just a phone call or email away with immediate technical support for any network or productivity issues you encounter.

Dental IT processes and requirements

PCG will deliver a customized IT solution that works for your dental practice’s unique technological needs. Our solid, reliable infrastructure and ongoing management will help you drive down costs, improve efficiency and create better experiences for your clinicians, patients and partners.

We optimize the following:

  • Compliancy (State and Country)
  • Cybersecurity framework (NIST)
  • Email Encryption
  • Patient Billing/Claims Management
  • Tracking Insurance Patient Plans and Deductibles
  • Lab Report Tracking
  • Disaster Recovery/Business Continuity
  • Public/Private WIFI
  • Security/VPN
  • Regulations Compliance
  • Client Records
  • Document Management
  • Electronic Signature Capture
  • Billing Coding Analysis
  • Patient Scanning of IDs
  • Risk Assessment
  • Integration from Line of Business Applications into other products like MS Word, Excel and Outlook, Payroll, QuickBooks

We understand that your dental business processes are vital to making a profit. We ensure that your IT “OML” operation maturity level is always in alignment to help your practice grow and prosper.

Software Applications and IT Support

PCG works with many leading dental software vendors and can help you with setup, support, upgrades and maintenance to ensure you’re always operating at maximum performance.

We liaise with vendors on your behalf and verify all hardware, software and labor costs to determine the best path for your business, whether that means running applications on-premise or in the cloud. Our goal is to always get you the highest return on your investment.

These are just some of the systems we can work with:

  • Dentrix
  • Eaglesoft
  • Practice-Web
  • Denticon
  • Open Dental
  • DentiMax
  • Carestream
  • myQuorum
  • Curve Dental
  • ACE Dental
  • Solutionreach
  • TigerView
  • Apteryx Imaging
  • Dolphin Imaging
  • SOTA Imaging

Dental IT Support Testimonials

PCG is extremely responsive when we ask for help. We have developed a great business partnership over the years together and we always get the guidance needed for keeping our Dental Practice running smoothly. We never use to take Security seriously, but PCG was tenacious to let us know about the risks and why protecting our assets was essential when handing critical patient data.”

Our Managed IT Services for the Dental Industry

Our certified support technicians have hands-on experience providing IT services to dental offices to keep your network and systems running smoothly.

These are some of the support services we provide:

  • Stability, Uptime and Reliability
  • Security
    • Firewall
    • Secure VPN for remote offices/workers
    • Risk management
  • Remote Access
    • Multiple locations, Remote Staff and Vendors
  • Alignment and Standards
  • Budgeting (1, 3, 5-year plans)
  • Minimize threats and vulnerabilities
    • Managed Antivirus, Managed Malware, Web Content, Firewall
  • Business continuity
    • “RTO” recovery time objective
    • Disaster recovery and Uptime
    • Encryption of data (backup)
  • AUP” Acceptable Use Policy
  • Proactive Network monitoring (24-hour operation or weekend shifts)
    • Automation and Remediation
  • Response times
  • Help desk
    • Support in the US, keep it local
    • 1-hour help desk response
  • Dedicated Network Engineer
    • Business Intelligence Analyst
  • vCIO – having that trusted advisor to help with any IT related objectives or issues
  • “LOB” Line of Business Application
    • Liaise and coordinate with vendors on your behalf

What you should do next

Our managed IT services for the oil and gas industry have helped many companies like yours optimize their technology and keep operations running smoothly 24/7.

Contact us today for either a quick chat to explore your challenges or for a no strings attached business and IT audit.

Portsmouth NH 603-431-4121

Portland ME 207-405-2372

Manchester NH 603-621-6197

Dover NH 603-750-0101

Get a FREE Network Assessment

Fill out the form below or Call 603-431-4121 to get a FREE Network Audit/Assessment and find out what your business needs for technology to protect its assets and keep your employees productive. PCG will also provide you a Budget for the next 1, 3, 5 years.
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Our Awards & Affiliations

CRN MSP 500 / CRN PIONEER 250
New Hampshire Magazine Best of NH 2018
NH Business Review Business Excellence Awards 2018
The Chamber Collaborative of Greater Portsmouth

We’re proud to partner with the best names in IT

Microsoft Gold Certified Partner
Cisco
HP Business Partner
Office 365
SorageCraft Platinum Partner
Microsoft Azure
Lenovo