Healthcare IT Services and Support

How we have been helping with managed IT support for healthcare companies since 1996

You have unique technological needs, and our team understands that.

We can provide customized solutions from HIPAA compliance, streamlining operations and network infrastructure, to data security and disaster recovery.

We will help you protect your data and profitability with cloud-based or on-premise solutions.

Critical (IT) Care for Your Medical Practice

PCG’s Integrated Practice Management and “EHR” Electronic Health Record solutions will enable your practice to have increased efficiency so you can focus on your patients.

Critical data deserves critical care. Partner with PCG for custom tailored plans to meet your healthcare IT needs & budget.

Our Clients Say It Best:

We have been working with PCG for well over 15 years. We can count on their timely response and guidance no matter what the issue is. Our server went down last year and they got us running in no time. PCG is constantly giving us recommendation to add value to our business and IT. JC is very helpful and is a pleasure to work with. We can always count on PCG to keep us up and running!

Medical Practice

Managed security ensures your medical records and data are safe

PCG enables you to share confidential information with the trusted medical partners, vendors and suppliers you engage with.

Firewalls and secure virtual private networks for your remote offices and employees are cost-effective security solutions. They are quick to set up and include regular technology updates and maintenance.

We help minimize threats and vulnerabilities to your systems with managed antivirus and managed malware.

Learn more about how your company can minimize its risk, be compliant, and improve on your Security posture.

Healthcare IT compliance

Working with HIPPA compliance standards is imperative for medical practices, both for the patient and insurance providers.

PCG’s effective approach offers risk assessment, work process, training, backup, remote access and more.

PCG will assist the following compliance issues and processes:

HIPAA Compliance Standards
Risk assessment
Patient Portal Access
Patient Care Records – EMR applications
Work Process
Software Applications
Security and Remote Access

Audits. PCG can help make sure that you are in compliance with your software vendors
Audit of Patient Portal (Compliance) internet security with SSL (Secure Socket Layer)
Off-site backup
Medicare and Medicare
State/Federal Regulations
User Portal Access

Healthcare IT processes and business requirements

A solid technology infrastructure managed by an IT company that knows healthcare is essential. We can drive down costs, improve operational efficiency and create great experiences for your consumers and clinicians, as we optimize the following:

Email Encryption
Patient Billing/Claims Management
Tracking insurance patient plans and deductibles
Lab Report Tracking
Public/Private WIFI
Document Management – Including scanning of patient information

Electronic Signature Capture
Disaster Recovery/Business Continuity
Billing Coding Analysis
Integration from Line of Business Application into other products like:
- MS Word, Excel and Outlook, Payroll, QuickBooks
Patient Scanning of ID’s

PCG understands that your medical business process and requirements are vital to making a profit.

PCG will make sure that your IT “OML” operation maturity level is in alignment to help you grow and prosper.

PCG will help keep your medical practice competitive, stable and reliable

Integrating and collaborating with all levels of your healthcare partners will enable you to be more efficient.

PCG will streamline your healthcare IT and ensure network reliability, standards, disaster recovery, cloud backup, data encryption and business continuity are all in alignment.

Our proactive 24x7x365 network monitoring will allow us to fix any hardware vulnerabilities that can cause downtime.

Our support techs and help desk are available for immediate help on any major network or employee productivity issue.

Healthcare software applications and IT support

PCG works with many of the leading healthcare/medical software vendors and will assist with your setup and unique support needs.

PCG will be your liaison with your software vendors to determine whether you should run this on your in-house server (on-premise) or in the cloud.

We will verify all hardware, software and labor costs and help you determine which path is best for your company and provide the best return on investment.

Below are just a few of the systems we can work with:

Allscripts
Athena
Kareo
Web MD

NextGen
Practice Works
NexTech
SourceMed

Vision
EclincalWorks
Export to 3rd party Accounting and Payroll Companies – QuickBooks, Paychecks, ADP

We will handle software upgrades, maintenance and assure that you are running at peak performance.

When new hardware upgrades are needed, PCG will be there to help make this a smooth transition in migrating to new hardware platforms or within the cloud.

Healthcare IT Support Testimonials

Medical Practice

Dear Dave,

Thank you for checking with us regularly. Yes! Everything is running great!!!

I can’t say enough about your crew at PCG…all very helpful and caring people.

I especially love Janel and Nick…great people, very knowledgeable and very customer service friendly helpful.

And YOU … top of the line as well!

Thanks again from all of us at PPSSC, we really appreciate how much PCG cares about our people, process and business.

Plastic Surgeon

Healthcare Industry IT Case Studies

Case Study: Family Doctor’s Office in New Hampshire

Read this Case Study Here

Case Study: Surgery Center in New Hampshire

Read this Case Study Here

Our Managed IT Services

Our technicians have hands on experience providing healthcare IT services. We apply our Technical and Business expertise to help protect your patient data and keep your medical IT systems running smoothly

Stability, Uptime and Reliability
Security
- Firewall
- Secure VPN for remote offices/workers
- Risk management
Remote Access
- Multiple locations, Remote Staff and Vendors
Alignment and Standards
Budgeting (1, 3, 5-year plans)
Minimize threats and vulnerabilities
- Managed Antivirus, Managed Malware, Web Content, Firewall
Business continuity
- Imaged based for best possible Time to Recover
- “RTO” recovery time objective
- Disaster recovery and Uptime
- Encryption of data (backup)
“AUP” Acceptable Use Policy
Proactive Network monitoring (24-hour operation or weekend shifts)
- Automation and Remediation
Response times
Help desk
- Support in the US, keep it local
- 1-hour help desk response
Dedicated Network Engineer
- Business Intelligence Analyst
vCIO – having that trusted advisor to help with any IT related objectives or issues
“LOB” Line of Business Application
- being your partner (coordination)

What you should do next

Our healthcare IT services have helped companies like yours to understand best practices for protecting sensitive data throughout your company.

Find out what your medical office needs for technology to protect its assets and keep your patients happy and staff productive.

Portsmouth NH
603-431-4121

Portland ME
207-405-2372

Manchester NH
603-621-6197

Dover NH
603-750-0101

sales@pcgit.com

Get a Complimentary Network Assessment

Fill out the form below or Call 603-431-4121 to get a Complimentary Network Audit/Assessment and find out what your business needs for technology and services to secure its assets and help give your employees the resources needed to stay productive. PCG is all about VALUE.