Healthcare IT Services and Support
Managed IT support for the healthcare, elder care, and dental industries since 1996
Our team understands that you have unique technological needs, and we provide customized solutions and guidance on HIPAA compliance, network infrastructure, data security, and disaster recovery. Our goal is to streamline operations, and our security advisors are experts at protecting your data protection and maximizing profitability with cloud-based or on-premise solutions and speedy help desk support.
Critical IT Care for Healthcare, Elder Care & Dental Facilities
Our Integrated Practice Management (IPM) and Electronic Health Record (EHR) solutions improve your practice’s efficiency so you can focus on your patients.
Critical data deserves critical care. Get custom tailored plans to meet your healthcare IT needs & budget.
Read on for more healthcare IT services, or visit these related pages for your specific industry:
Here’s what our clients say…
Medical Practice
Managed security ensures medical records and data are safe
PCG enables you to share confidential information with the trusted medical partners, vendors, and suppliers you engage with.
Firewalls and secure virtual private networks for your remote offices and employees are cost-effective security solutions. They are quick to set up and include regular technology updates and maintenance.
We help minimize threats and vulnerabilities to your systems with managed antivirus and managed malware.
Minimize risk, be compliant, and improve your security posture >
Healthcare IT – HIPAA compliance
Medical practice HIPAA compliancy is imperative for both patients and insurance providers. PCG offers risk assessment, employee training, backup, and remote access to address these compliance issues and processes:
- HIPAA Compliance Standards
- Risk assessment
- Patient Portal Access
- Patient Care Records – EMR applications
- Work Process
- Software Applications
- Security and Remote Access
- Audits. PCG can help make sure that you are in compliance with your software vendors
- Audit of Patient Portal (Compliance) internet security with SSL (Secure Socket Layer)
- Off-site backup
- Medicare and Medicare
- State/Federal Regulations
- User Portal Access
Healthcare IT processes and business requirements
A solid technology infrastructure managed by an IT company that knows healthcare is essential. We can drive down costs, improve operational efficiency and create great experiences for your consumers and clinicians, as we optimize the following:
- Email Encryption
- Patient Billing/Claims Management
- Tracking insurance patient plans and deductibles
- Lab Report Tracking
- Public/Private WIFI
- Document Management – Including scanning of patient information
- Electronic Signature Capture
- Disaster Recovery/Business Continuity
- Billing Coding Analysis
- Integration from Line of Business Application into other products like:
- MS Word, Excel and Outlook, Payroll, QuickBooks
- Patient Scanning of ID’s
PCG understands that your medical business process and requirements are vital to making a profit.
PCG will make sure that your IT “OML” operation maturity level is in alignment to help you grow and prosper.
PCG will help keep your medical practice competitive, stable and reliable
Integrating and collaborating with all levels of your healthcare partners will enable you to be more efficient.
PCG will streamline your healthcare IT and ensure network reliability, standards, disaster recovery, cloud backup, data encryption and business continuity are all in alignment.
Our proactive 24x7x365 network monitoring will allow us to fix any hardware vulnerabilities that can cause downtime.
Our support techs and help desk are available for immediate help on any major network or employee productivity issue.
Healthcare software applications and IT support
PCG works with many of the leading healthcare/medical software vendors and will assist with your setup and unique support needs.
PCG will be your liaison with your software vendors to determine whether you should run this on your in-house server (on-premise) or in the cloud.
We will verify all hardware, software and labor costs and help you determine which path is best for your company and provide the best return on investment.
Below are just a few of the systems we can work with:
- Allscripts
- Athena
- Kareo
- Web MD
- NextGen
- Practice Works
- NexTech
- SourceMed
- Vision
- EclincalWorks
- Export to 3rd party Accounting and Payroll Companies – QuickBooks, Paychecks, ADP
We will handle software upgrades, maintenance and assure that you are running at peak performance.
When new hardware upgrades are needed, PCG will be there to help make this a smooth transition in migrating to new hardware platforms or within the cloud.
Healthcare IT Support Testimonials
Healthcare Industry IT Case Studies
Our Managed IT Services
Our technicians have hands-on experience providing healthcare IT services. We apply this technical and business expertise to protect your patient data and keep your medical IT systems running smoothly.
- Stability, Uptime and Reliability
- Security
- Firewall
- Secure VPN for remote offices/workers
- Risk management
- Remote Access
- Multiple locations, Remote Staff and Vendors
- Alignment and Standards
- Budgeting (1, 3, 5-year plans)
- Minimize threats and vulnerabilities
- Managed Antivirus, Managed Malware, Web Content, Firewall
- Business continuity
- Imaged based for best possible Time to Recover
- “RTO” recovery time objective
- Disaster recovery and Uptime
- Encryption of data (backup)
- “AUP” Acceptable Use Policy
- Proactive Network monitoring (24-hour operation or weekend shifts)
- Automation and Remediation
- Response times
- Help desk
- Support in the US, keep it local
- 1-hour help desk response
- Dedicated Network Engineer
- Business Intelligence Analyst
- vCIO – having that trusted advisor to help with any IT related objectives or issues
- “LOB” Line of Business Application
- being your partner (coordination)
What you should do next
Our healthcare IT services have helped companies like yours to understand best practices for protecting sensitive data throughout your company.
Find out what your medical office needs to protect its assets and keep your patients happy and staff productive.
Contact us today for a quick chat to explore your challenges or for a no-strings IT Network audit.
Our Awards & Affiliations
We’re proud to partner with the best names in IT
