Healthcare IT Services and Support

Managed IT support for the healthcare, elder care, and dental industries since 1996

Our team understands that you have unique technological needs, and we provide customized solutions and guidance on HIPAA compliance, network infrastructure, data security, and disaster recovery. Our goal is to streamline operations, and our security advisors are experts at protecting your data protection and maximizing profitability with cloud-based or on-premise solutions and speedy help desk support.

Critical IT Care for Healthcare, Elder Care & Dental Facilities

Our Integrated Practice Management (IPM) and Electronic Health Record (EHR) solutions improve your practice’s efficiency so you can focus on your patients.

Critical data deserves critical care. Get custom tailored plans to meet your healthcare IT needs & budget.

Read on for more healthcare IT services, or visit these related pages for your specific industry:

ELDER CARE & NURSING HOMES > DENTAL PRACTICES >

Here’s what our clients say…

We have been working with PCG for well over 15 years. We can count on their timely response and guidance no matter what the issue is. Our server went down last year and they got us running in no time. PCG is constantly giving us recommendation to add value to our business and IT. JC is very helpful and is a pleasure to work with. We can always count on PCG to keep us up and running!

Medical Practice

Managed security ensures medical records and data are safe

PCG enables you to share confidential information with the trusted medical partners, vendors, and suppliers you engage with.

Firewalls and secure virtual private networks for your remote offices and employees are cost-effective security solutions. They are quick to set up and include regular technology updates and maintenance.

We help minimize threats and vulnerabilities to your systems with managed antivirus and managed malware.

Minimize risk, be compliant, and improve your security posture >

Healthcare IT – HIPAA compliance

Medical practice HIPAA compliancy is imperative for both patients and insurance providers. PCG offers risk assessment, employee training, backup, and remote access to address these compliance issues and processes:

HIPAA Compliance Standards
Risk assessment
Patient Portal Access
Patient Care Records – EMR applications
Work Process
Software Applications
Security and Remote Access

Audits. PCG can help make sure that you are in compliance with your software vendors
Audit of Patient Portal (Compliance) internet security with SSL (Secure Socket Layer)
Off-site backup
Medicare and Medicare
State/Federal Regulations
User Portal Access

Healthcare IT processes and business requirements

A solid technology infrastructure managed by an IT company that knows healthcare is essential. We can drive down costs, improve operational efficiency and create great experiences for your consumers and clinicians, as we optimize the following:

Email Encryption
Patient Billing/Claims Management
Tracking insurance patient plans and deductibles
Lab Report Tracking
Public/Private WIFI
Document Management – Including scanning of patient information

Electronic Signature Capture
Disaster Recovery/Business Continuity
Billing Coding Analysis
Integration from Line of Business applications into products like:
- MS Word, Excel and Outlook, Payroll, QuickBooks
Patient ID Scanning

PCG understands that your medical business process and requirements are vital to making a profit.

PCG will make sure that your IT “OML” operation maturity level is in alignment to help you grow and prosper.

PCG will help keep your medical practice competitive, stable and reliable

Integrating and collaborating with all levels of your healthcare partners will enable you to be more efficient.

PCG will streamline your healthcare IT and ensure network reliability, standards, disaster recovery, cloud backup, data encryption and business continuity are all in alignment.

Our proactive 24/7/365 network monitoring will allow us to fix any hardware vulnerabilities that can cause downtime.

Our support techs and help desk are available for immediate help on any major network or employee productivity issue.

Healthcare software applications & support

PCG works with leading healthcare/medical software vendors and will assist with setup and support. We’ll be a liaison with vendors to determine whether you should run apps on your in-house on-premise server or in the cloud.

We will verify all hardware, software and labor costs, help determine which path is best for you, and provide the best return on investment.

Here are some systems we work with:

Allscripts
Athena
Kareo
Web MD

NextGen
Practice Works
NexTech
SourceMed

Vision
EclincalWorks
Export to 3rd party Accounting and Payroll Companies – QuickBooks, Paychecks, ADP

We will handle software upgrades, maintenance and assure that you are running at peak performance.

When new hardware upgrades are needed, PCG will be there to help make this a smooth transition in migrating to new hardware platforms or within the cloud.

Healthcare IT Support Testimonials

Medical Practice

Dear Dave,

Thank you for checking with us regularly. Yes! Everything is running great!!!

I can’t say enough about your crew at PCG…all very helpful and caring people.

I especially love Janel and Nick…great people, very knowledgeable and very customer service friendly helpful.

And YOU … top of the line as well!

Thanks again from all of us at PPSSC, we really appreciate how much PCG cares about our people, process and business.

Plastic Surgeon

Healthcare Industry IT Case Studies

Industry-specific Managed IT Services

PCG’s technical experts have hands-on experience providing the services you need. We apply that expertise to keep your IT systems running smoothly. Here’s a sample of services provided: