IT Services for Municipalities and Local Government

Helping Municipalities with IT support for 25+ years

Municipalities and local government agencies rely on digital technology to keep day-to-day operations and processes running smoothly. So your IT systems and infrastructure need constant updating, monitoring and maintenance to prevent technological failures and cybersecurity threats from bringing your town to a halt.

Eliminate IT emergencies that you can’t afford. PCGiT’s scalable, cost-effective managed IT services include a full network assessment, hardware and software recommendations, remote support and maintenance, and round-the-clock network monitoring so you’ll never have to handle technology issues alone. Contact us for a customized IT solution that will ensure you’re equipped to serve your community and face any challenge.

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Our clients say it best…

The planning, IT process and implementation was amazing and even a bit surprising because we didn’t get that before. Our town lives and breathes for our annual budget. PCG is very proactive and helps us with our 1,3, 5 year IT roadmap and budget, They always ask things we would have never thought to ask and make us feel comfortable that we made the right choice in working with them for our IT throughout the Town Offices.

Municipality

Managed security ensures government records and data are safe

PCG enables you to share confidential information with employees, government officials, first responders and ratepayers in a way that’s timely and secure.

We can implement a wide range of cost-effective security solutions to protect your data and network including firewalls, VPNs (virtual private networks) for remote offices, and managed antivirus and malware.

After implementation, we also provide regular updates and 24/7 monitoring and maintenance to minimize threats and stay ahead of any issues as they arise.

Learn how your company can minimize its risk, be compliant, and improve your security posture >

IT Compliance for Municipalities

Maintaining compliance standards is critical in Local Government for the safety and security of your vital data, employees, and most importantly, citizens and community.

PCG’s proven approach to IT compliance includes thorough risk assessment, data/work processes, software compliance, backup, remote access, training and more.

PCG’s effective approach will ensure that you are fully compliant with:

Risk assessment
Cybersecurity framework (NIST)
PCI Compliance
Security Training
Security/VPN
Software applications

Data and work process
Offsite backup and business Continuity
“MFA” Multi-Factor Authentication / User access
Audits
State/Federal regulations

We make sure that your network, software applications, data, offsite backup and user access are all fully compliant with the relevant programs and regulations in your industry.

PCG helps keep your municipality secure, stable and reliable

Our personalized IT solutions are designed to help streamline your daily operations and improve communication and collaboration between departments, as well as with the wider community.

We work to ensure that your network reliability, standards, disaster recovery, cloud backup, data encryption and continuity are always in alignment so that you can focus on the day to day while we take care of the technology.

We offer proactive 24/7/365 network monitoring to quickly resolve any vulnerabilities that can cause downtime.

And, our live support services and help desk are always just a phone call or email away with immediate technical support for any issues you run into.

Municipality IT processes and requirements

PCG will build and manage your IT infrastructure to help you drive down costs, improve efficiency and productivity, and provide a better experience for your employees and community.

We optimize the following:

Compliancy
Email Encryption
Disaster Recovery/Business Continuity
Public/Private WIFI
Security/VPN
Regulations Compliance

Document Management
Electronic Signature Capture
Time Clock Stations
Risk Assessment
Integration from Line of Business Application into other products like:
- MS Word, Excel and Outlook, Payroll, QuickBooks

Software Applications and IT Support

PCG has extensive experience working with Municipalities and the specialty software applications you use.

We help with setup, support, upgrades and maintenance to ensure you’re always running at optimal performance. We can also verify all hardware, software and labor costs to help you determine an economical roadmap for building out your infrastructure.

Below are just some of the systems we can work with:

BMSI
Avatar
Interware
Munis

Vision
Patriot
CAMA/li>
Third-party Accounting and Payroll Systems – QuickBooks, Paychex, ADP

Municipality IT Support Testimonials

The planning, IT process and implementation was amazing and even a bit surprising because we didn’t get that before. Our town lives and breathes for our annual budget. PCG is very proactive and helps us with our 1,3, 5-year IT roadmap and budget, they always ask things we would have never thought to ask and make us feel comfortable that we made the right choice in working with them for our IT throughout the Town Offices

Our Managed IT Services for Municipalities

PCG’s certified support technicians have hands-on experience providing IT services to municipalities to keep your network and systems running smoothly.

These are some of the support services we provide:

Stability, Uptime and Reliability
Security
- Firewall
- Secure VPN for remote offices/workers
- Risk management
Remote Access
- Multiple locations, Remote Staff and Vendors
Alignment and Standards
Budgeting (1, 3, 5-year plans)
Minimize threats and vulnerabilities
- Managed Antivirus, Managed Malware, Web Content, Firewall
Business continuity
- Imaged based for best possible Time to Recover
- “RTO” recovery time objective
- Disaster recovery and Uptime
- Encryption of data (backup)
“AUP” Acceptable Use Policy
Proactive Network monitoring (24-hour operation or weekend shifts)
- Automation and Remediation
Response times
Help desk
- Support in the US, keep it local
- 1-hour help desk response
Dedicated Network Engineer
- Business Intelligence Analyst
vCIO – having that trusted advisor to help with any IT related objectives or issues
“LOB” Line of Business Application
- Liaise and coordinate with vendors on your behalf/li>