Managed IT Services for Nursing Homes and Elder Care Facilities

IT Support for Nursing Homes, Memory Care Centers, and Elder Care Facilities since 1996

At PCG IT, we have been providing managed IT services to nursing homes, memory care centers, elder care facilities, and similar institutions for over 20 years. During that time, we’ve seen the technology needs of these clients change substantially, and we are constantly refining our offerings to better meet the needs of this industry.

Taking care of elders and nursing home patients requires patience, kindness, and the right technology. Your facility uses IT applications to maintain medical records, track medications, process insurance claims, and patient payments. You also rely on technology for internal purposes such as tracking employee time, managing payroll, accounting, and countless other tasks.

The right IT ensures that your facility runs smoothly and safely. If your IT isn’t working properly, it slows down processes and potentially compromises the health and safety of your patients and residents.

At PCG, we understand the challenges of the elder care industry. We believe that taking care of the sick and elderly is one of the most important jobs we have as a society, and when you choose us as your managed IT service provider, we will customize an IT strategy based on your unique operational needs and goals.

Managed Cyber Security to Protect Your Data

When you operate a nursing home or an elder care facility, you store a significant amount of data. You have information about patient and resident identities, payment methods, and insurance policies. You also have a patient medical records on file. Additionally, you have internal records about your business, vendors, suppliers, and employees.

Unfortunately, no one is immune from cyber-attacks or data breaches — not even nursing homes and senior living centers. Cyber criminals know that you have valuable data, and they are constantly looking for ways to steal or compromise that data. To protect your business and your clients, you need a strong cybersecurity strategy.

At PCG IT, we will assess your internal and external vulnerabilities. Then, we will help you implement and maintain security practices to safeguard your data and your network, including firewalls, VPNs for remote employees, malware/ransomware software, and employee security training. It also includes public and private Wi-Fi so that your residents, patients, and guests don’t have to use the same network that you use for your line of business applications.

IT Compliance for the Elder Care Industry

We also ensure that your elder or nursing care facility is compliant with all relevant regulations including healthcare industry standards such as HIPAA, cybersecurity insurance policy requirements, and any other compliance requirements relevant to your operations.

To safeguard security and compliance, we can help you implement, maintain, and monitor systems related to the following:

Patient portals
Electronic medical records
Medicare/Medicaid claims
State and federal industry regulations

Make Your Elder Care Facility More Competitive

Although IT is critical for your operations, most elder care facilities direct most of their budget toward clinical and administrative expenses and structural upkeep. They treat IT as an afterthought and often take a break-fix approach. Unfortunately, if you’re only dealing with IT when it breaks down, you’re bottlenecking your workflow and compromising the security of your data.

A managed service provider ensures that you’re making the most of your IT. At PCG, our team ensures that you have the right IT tools to do your job as efficiently as possible. We help you choose the most cost-effective software, and we ensure that all your applications work seamlessly together. We can help you optimize the following processes and more:

Email encryption
Patient/resident billing
Insurance plans and deductibles
Document management
Billing coding
Electronic signatures

ID scanning
Visitor/volunteer sign-in logs
Visitor/volunteer health and safety checks
Public/private Wi-Fi
Disaster recovery
Business continuity

If your facility uses multiple service providers for voice, internet, and TV services, we can also help you consolidate these services, and we can ensure that legacy phone systems aren’t hindering communication between your residents and their families or outside care providers.

By consolidating costs and improving processes, we help you save money by boosting efficiency. We also help you plan so that you don’t have to worry about unexpected repairs or unscheduled capital costs for new IT equipment.

Elder Care IT Processes and Requirements

PCG can help you implement and maintain on-premises and cloud-based software. This is not an exhaustive list, but we can help with the following applications used by senior living facilities and nursing homes:

ALIS
Allscripts
Athena
Carecenta
CareVoyant
Clarity Easy Care
Connecteam
Daycentra
EclinicalWorks
GeroPro
Jotform
Kareo

MatrixCare
Net Health
Netsmart Technologies
NexTech
NextGen
Practice Works
SourceMed
Vision
Web MD
Windmill Software
WorxHub

PCG will ensure that your LOB apps can export data to third-party accounting or payroll apps or companies, such as QuickBooks, Paychecks, ADP, etc. Don’t see the program you use on the list? Don’t worry. We have extensive experience with a wide range of applications throughout a variety of industries.

Benefits of Managed IT Services

When you work with PCG to handle the IT needs of your elder care facility, you will reap the following benefits:

Improved Network Reliability and Uptime
Business Continuity Plans Based on Your Recovery Time Objective
Enhanced Cybersecurity
Acceptable Use Policies (AUP) to Govern Employee Use of Your Network
Safe and Convenient Network Access for Remote Team Members
S-based Help Desk Support with One-Hour Response Times
Dedicated Network Engineer
Guidance on Selecting, Implementing, and Maintaining Line of Business Applications
IT Plan and Budget Aligned with Your Organizational Mission
VCIO Support

During our virtual chief information officer (VCIO) meetings, we ensure that your IT meets the needs of the end user while also conforming to management goals and expectations. We help you map out one, three, and five-year budgets based on your current IT needs and your future goals. This allows you to minimize unexpected repairs and ensure that you’re making the most effective decisions for the unique needs of your business, your employees, your patients, and your residents.

Enhance Your IT Today

If you want your nursing home, memory care, or senior residential facility to operate smoothly, you need the right IT in place, and we can help. At PCG IT, we have nearly 30 years of experience helping businesses within the healthcare industry, including assisted living facilities, advanced nursing care centers, memory care, and more.

To learn more about how our managed IT and cybersecurity services can help your organization, reach out to us today. We can start with a free network audit or a risk assessment. Then, we’ll talk with you about your objectives and help you customize a plan that works with your goals and your budget. Don’t wait — contact us at PCG IT today.

Portsmouth NH
603-431-4121

Portland ME
207-405-2372

Manchester NH
603-621-6197

Dover NH
603-750-0101

sales@pcgit.com

Get a Complimentary Network Assessment

Fill out the form below or Call 603-431-4121 to get a Complimentary Network Audit/Assessment and find out what your business needs for technology and services to secure its assets and help give your employees the resources needed to stay productive. PCG is all about VALUE.