VoIP Solutions

This Teams Plus feature allows you to manage all your phone numbers directly within Microsoft Teams, ensuring a seamless, single-pane-of-glass experience for users. It includes your Teams phone system numbers and those outside it, such as contact center lines, analog lines, or fax numbers, allowing you to:

• Centralize Number Control: Manage all numbers, including those outside your Teams phone system, from a single screen within Teams
• Streamline Operations: Simplify number management for your entire organization, regardless of the type of numbers.
• Customize: Choose which users access specific Teams Plus Number Management features to align with your unique needs
• Ensure Efficiency: Assign the right number management capabilities to the right users, ensuring smooth operations

Experience the power of enhanced multimedia messaging with our SMS and MMS capabilities. We’ve seamlessly integrated these features into Microsoft Teams, making communication richer and more engaging than ever before. Whether you’re sharing images, videos, or documents, our multimedia messaging ensures that your team stays connected and informed.

Capabilities include:

• Rich Media Sharing: Send and receive images, videos, and documents within your Teams chat
• Enhanced Communication: Elevate your messaging with multimedia content to convey information effectively
• Seamless Integration: SMS and MMS features seamlessly integrated into Microsoft Teams for a unified communication experience
• Effortless Sharing: Share multimedia files with ease, improving collaboration within your team
• Boosted Engagement: Engage your team members with visual content to enhance understanding and retention
• Enhanced Documentation: Share important documents or visuals directly within your conversations for reference
• Greater Flexibility: Communicate using various media formats to suit your team’s needs
• Streamlined Collaboration: Collaborate efficiently by sharing multimedia content, reducing the need for external apps

Teams Plus provides user analytics and data insights that help businesses refine their strategies and optimize productivity, with its:

• Simplified reporting interface
  Problem: Microsoft’s Teams admin center requires granting admin access for reporting, which isn’t always ideal. Solution: Our app provides a reporting interface that doesn’t demand administrative access, ensuring data security.
• Automated scheduling
  Problem: Ad hoc reporting can be time-consuming and inefficient. Solution: With our app, you can automate report generation on a schedule, saving time and ensuring regular updates.
• Expanded metrics
  Problem: Microsoft’s limitations on reportable metrics can be restrictive. Solution: Our app offers an extensive selection of metrics, giving you 10 times more options for insightful reporting.
• User-friendly interface
  Problem: Microsoft expects end users to use PowerBI, which is challenging. Solution: Our app is designed with ease of use in mind, eliminating the need for extensive PowerBI knowledge.

Leverage the power of real-time data with Teams Plus with…

• Instant Updates: Get immediate insights into call queue activity, including the number of callers waiting
• Agent Availability: Monitor agent availability to ensure efficient call routing and responsiveness
• Timely Decision-Making: Use up-to-the-minute data for agile and effective call center management
• Enhanced Customer Service: Provide superior customer service by optimizing call center operations
  

…and enjoy these benefits:

• Real-Time Insights – Stay updated with real-time data on call queue activity, ensuring timely responses to customer needs
• Call Queue Monitoring – Monitor the number of callers in the queue and agent availability to optimize call center operations
• Frequent Data Refresh – Enjoy data that refreshes every 10 seconds, providing up-to-the-minute accuracy for informed decision-making

Call recording is a powerful tool and helps you measure success and improve productivity. Here’s how:

• Audio & Video Calls – Capture audio calls, video calls, Teams meetings, and specific user interactions effortlessly and comprehensively
• Teams Meetings – Record entire Teams meetings for future reference and compliance
• Selective User Recording – Choose specific users or interactions to record, ensuring privacy, compliance, and flexibility
• Always-On Recording: Ensure every conversation is captured with our always-on call recording feature for complete transparency
• Unlimited Storage: Enjoy peace of mind with unlimited storage and retention capabilities, preserving your data securely and as long as you need