What’s a Managed Service Provider (MSP) and what do they do?

A managed service provider like PCGiT will save you money, prevent downtime, and give you access to engineers who design, maintain, monitor, and support your entire IT system. Here are some popular managed IT services that we deliver:

• Data backup/recovery – Retain and recover data using state-of-the art technology; offsite for business continuity
• Help desk solutions – Access to an on-call IT specialist who can troubleshoot issues either remotely or onsite
• IT support services – Proactive management and patching of your devices along with insight into how your system works
• Managed network security – Network intrusion detection and prevention, virus/spam removal, endpoint detection and response, content filtering and traffic analysis
• Microsoft 365 subscriptions – Plan, design, implement and support of 365 subscriptions (email, Office, security, backup)
• Storage – Set up and manage general data and object storage (large amounts of unstructured data)
• Networking systems management – Monitor servers, applications and network before issues cause downtime and negatively impact business
• Virtual CIO – Analysis, IT strategy, roadmap, budget, and a step-by-step plan for your technology infrastructure
• IT strategy review: Our custom leadership reviews capture and address your business goals and issues

How much do managed services cost?

PCG offers a full range of managed IT and security services to protect your business and data. Whether you’re ready to outsource your entire IT function, replace a current IT provider, or supplement your existing staff, we can deliver the services and solutions you need with a plan that works for you.

Our packages include MSP Essentials, MSP Premium, and Co-Managed plans, with pricing based on number of users and network infrastructure.

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Benefits of Managed IT Services

Uptime, business continuity, and proactive support are key success factors in today’s economy and competitive marketplace. Unexpected downtime significantly impacts your success, so you need to take precautions and be proactive to minimize network risks and downtime. PCG keeps your technology investment up and running smoothly so you can focus on your business, clients, and profits.

A reactive, break/fix IT model is not effective, and you have no control of your costs. PCG offers flexible, scalable network solutions, predictable costs, and 24/7 service plans.

• Tailored Solutions — No two businesses are alike. With our 100% custom packages, our plans will suit a business of any size or budget. Get in touch with us and we’ll come up with a plan that suits your business needs
• Costs You Can Count On— You don’t want surprise invoices to compound the misery of server outages and network downtime. With our flat-rate fees, you’ll be able to depend on your cash flow when you need it most — with no surprises!
• Like Clockwork — With live monitoring, our Certified Senior Engineers can eliminate 80% of IT issues before your employees even notice them. That leaves them free to do their jobs instead of submitting tickets. Leave the stress of IT to us
• We’re Here 24/7— We stand out by offering 24/7 support every day of the year. Our ever-vigilant network administrators are watching your network, making sure that all is running smoothly

Business Continuity & IT Availability

We work with your team so you’re fully aware outcome of your network uptime and recovery time frame. Business continuity can be very complex, but we’ll help you understand the options and have the right plan and budget in place to meet your company/employee needs.

• Proactively monitor network environment 24/7 and address issues before impact
• Actively detect vulnerabilities and automatically patch and remediate systems
• Instant access to our support team so you can stay productive
• Verify that your network is properly designed and secure from outside threats
• Provide known recovery times to meet your operating needs
• Create cybersecurity plans to improve your security position and minimize risks
• Risk assessment and compliancy to meet your industry specifics
• Discover and resolve problems immediately – Quick time to resolution
• Remediation to problems before the network or user are even impacted
• Years of combined expertise with IT disciplines, Vendor Liaison, and Business Application Support

Enhance IT Security to Prevent Data Loss

Cybersecurity and ransomware are at an all-time high. Many business owners think this will never happen to them. Trust us, these threats are real and it only takes one user to let the bad actor in to wreak havoc on your network and lock down your data. Our Risk Assessment and Cyber Risk Score will help you understand where your vulnerabilities are so we can build out a security plan to help reduce these threats and lower your risks from an attack. Network Security is complex, and you need the right partner to meet the compliance requirements for your industry and provide guidance on how to best reduce your risk and improve your overall security posture.

Continuous threats can be overwhelming. Our security experts and partners implement IT controls and best practices to reduce risks and vulnerabilities to ensure your data is secure. We’re always monitoring and assessing threats to eliminate vulnerabilities and improve your security position 24/7/365.

• Security Training and Awareness Training
• Endpoint Detection and Response
• External Vulnerability Scans
• SIEM/Log Management
• Multi-Factor Authentication
• Password Management
• Business Continuity
• Encryption of your devices and documents
• Mobile Device Security
• Dark Web Research to mitigate email compromises
• Web Gateway Security

PCG can help you with your industry’s compliancy requirements and add the security services as needed to protect your data.

Access to Technical Experts & Rapid Respond

The range and complexity of technologies supporting your business are ever-changing and difficult to manage. Utilizing our team means you’ll save significant money because you’re accessing a host of experts with experience and technology expertise in:

• Network Infrastructure
• Servers & Virtualization
• Line of Business Applications
• PC/Notebooks and operating systems
• Firewalls, DNS and Remote Access/VPN
• Wireless and Wiring Infrastructure
• Cybersecurity Solutions
• Business Continuity, Storage
• Cloud (Azure)
• Remote Workforce
• Mobile Management
• VOIP/Phone
• Video Conferencing and Collaboration
• Training (Security, One Drive, Teams)
• MS 365 email and security
• BYOD (bring your own device)
• IOT-Internet of Things
• Vendor Liaison
• Risk Assessments

Add today’s security and compliance/governance issues to the mix and the challenge is even greater. PCG provides broad, deep IT talent with 27+ years of experience. We have the knowledge necessary and vendor partners to address the IT issues that impact your business.

Many companies with internal IT teams leverage PCG to augment their staff to address specific areas such as help desk, server/PC monitoring and patch management, security, and projects outside your company’s skillset.

Our IT Services Process

After 25+ years of doing managed services, we have a refined process that starts with auditing of your network and security risks. Then we determine what level of support and services match your goals and internal capabilities. Learn more about our process.

Evaluating Managed IT Service Providers

Not all MSPs are equal. They vary in expertise such as security, cloud offerings, licensing, support levels, depth of technical skills, management, and company culture.  Make sure the MSP you hire has a proven track record of client retention and knowledgeable experts to keep your business up and running.

Here are 27 possible questions for assessing a potential MSP:

• How many years have you been in business?
• How many employees are on your technical team and what level experience do they have?
• What is the process for your firms technical training and competency’s
• What is the average tenure of your employees
• What is your client retention percentage?
• What is included in your Managed Service Offerings?
• What is included in your Managed Security and Cyber-Security Offerings?
• Do you offer 24X7 Help Desk Support?
• What is your normal response time for a help desk ticket request
• What is your actual response time to mitigate critical network/client issues?
• Do you offer onsite support as part of your agreement?
• Will we get a dedicated engineer for our account?
• How many Managed Clients do you have?
• What differentiates your business from other MSPs?
• What is your Blueprint to success for onboarding a new client?
• Do you have a standard new Employee/PC setup blueprint in place?
• How will you help our company with our IT Strategy, Budget, and Roadmap?
• What is the primary value you can bring to our business?
• What is your “DR” disaster recovery process and how will that impact to our business?
• What solutions do you offer that can guarantee our Recovery Time and Point objectives for our data?
• Do you offer Risk Assessments that will help with our compliance and governance requirements?
• How do you assess and document each client’s environment for management purposes?
• Do you offer a dedicated client success manager and what odes this process look like for our company?
• Are you a Microsoft Gold or Silver partner?
• Do you have expertise in Microsoft 365 (SharePoint, Teams, One Drive, Security)
• Do you offer Microsoft Training to help our users be more efficient, productive, and aware of Cyber-security events
• Are you MS Azure expert and have experience migrating clients to the cloud

Let Us Be Your Managed Service Partner

For two+ decades, PCGiT has been a trusted IT partner throughout New Hampshire, Maine, and Massachusetts. Eliminate stress and put your IT support needs in our hands!

• Contact us
• Call us: 603-431-4121
• Email us: sales@pcgIT.com