Managed IT Services

Our engineers can design, maintain, monitor, and support your entire IT system

As you grow, different problems and opportunities demand different solutions.

IT is just one of the many vital business functions that pull attention away from your company’s core focus. Even the experts will tell you that IT is complex and it’s hard to get IT right. It takes qualified employees, expensive technology, and hours of R&D.

Those are resources you need to divert away from your business focus just to stay competitive, and they are the kind of resources that you could be using to take your business to the next level. But that’s the unavoidable sacrifice of running a modern business, right?

Not quite. Smart business owners know when and where to turn to for help.

That’s where Managed Services come in.

With PCG, you will obtain remarkable access to technology that will improve your productivity, reduce your risk, decrease overhead and increase your revenue.

Here are some of the key differentiators and top benefits PCG delivers:

Employee Access and Control of your Data

Maintaining and controlling user permissions, file access and having policies in place is critical for your team. More and more people are working remotely, and it is critical to secure access to only what they have been granted.

We give you access to the Technology that matters.

  • Remote Access/VPN
  • User Policy and Permissions
  • Wireless
  • Security Services to reduce risk
  • Failover ISP
  • Cloud
  • Web Content Management

Employee Productivity and Support

Your team should have instant access and support when needed to do their job and to support your clients.

  • 24×7 End User support
  • Instant access to our Help desk and support under 5 minutes
  • Password resets, email issues, printing, browser issues, application support
  • Documentation is the key to provide exceptional support

PCG understands that all businesses and IT requirements are different. We will work with your team to implement the right package of IT services, so you get back to business!

See What Our Clients Say:

Justin Gamester of Piscataqua Landscaping
talks about using PCG Managed IT Services

View More Videos from Our Clients

What is a Managed Service Provider (MSP) and what do they do?

Here are just a few of the common managed IT services that we can help your company with.

  • Data Backup/Recovery – Retain and recover data using state-of-the art technology. Offsite for Business Continuity.
  • Help Desk Solutions – Access to an on-call IT specialist who can troubleshoot issues either remotely or on-site.
  • IT Support Services – Proactive management and patching of your devices along with insight into how your system works.
  • Managed Network Security – Network intrusion detection and prevention, virus/spam removal, endpoint detection and response, content filtering and traffic analysis.
  • Microsoft 365 Subscriptions – Plan, design, implement and support of your 365 subscriptions (email, Office, security, backup).
  • Storage – Set up and management of general data storage and object storage (large amounts of unstructured data).
  • Networking Systems Management – Monitoring of your servers, applications and network before issues cause downtime and negatively impact your business.
  • Virtual CIO – Analysis, IT strategy, Roadmap, Budget, and a step-by-step plan for your technology infrastructure.
  • IT Strategy Review: Our custom business leadership reviews allow us to capture your business insights, goals, and issues you want to address and then put a plan into place.

As you will see when you explore our website, we provide these services and many more.

How much do managed services cost?

Outsource or supplement only the services and solutions you need to replace your current IT Provider or simply to strengthen and supplement your current IT Team.

Fixed-Monthly Pricing on Services Designed for Your Business

Support Your IT Infrastructure

PCG offers a full range of Managed IT and Security Services to protect your business and data: End-user Support, IT Administration, Maintenance, Advisory Services, Cyber-Security and Business Continuity Services. Allow PCG to be the guardian of your technology.

Essentials

Average

$20

Monthly*

PCG’s solid foundation of IT support services to ensure your IT operation is running properly.

  • Critical Equipment Coverage
  • PC Monitoring
  • Server Monitoring
  • Managed Antivirus
  • Backup Services
  • Microsoft 365 Subscriptions
  • Basic Security

Get Started

Premium

Average

$125

Monthly*

All the core support services of the Essentials Plan with the added benefit of our Helpdesk, Technical Onsite Support, Dedicated Phone Number, and our Core Managed Security Services.

  • Essentials Plan Plus
  • Priority Response
  • Unlimited Help Desk 8X5
  • Server/PC Monitoring & Remediation
  • Environment Services
  • MS 365 Management
  • Backup and Recovery
  • Core Cyber Security
  • Account Manager
  • Technical Advisory

Get Started

Ultimate

Average

$175

Monthly*

All the core support and security services of our Premium Plan plus 24×7 Help Desk, Business Continuity, Dedicated Network Administrator, VCIO Services, Client Success Manager and our Advanced Cyber Security Services.

  • Premium Plan Plus
  • Unlimited Help Desk 24×7
  • Business Continuity with Spin-up
  • Advanced Cyber Security
  • Dedicated VCIO
  • Dedicated Net Admin
  • Client Success Manager

Get Started

*Based on volume

Allow PCG to be the guardian of your technology by contacting us today at 603-431-4121.

Our IT Services Process

After 25+ years of doing managed services, we have a very refined process that starts with auditing of your network and security risks. Then we help determine what level of support and services match your goals and internal capabilities.

Learn more about our process.

More Benefits of PCG IT Managed Services

Uptime, business continuity and proactive support are determining factors of a successful business in today’s economy and competitive marketplace. Unexpected downtime and profit loss significantly impact your success. Take necessary precautions and be proactive with your business network to minimize these risks and downtime.

PCG has provided leading IT services throughout Portsmouth, NH since 1996 and is dedicated to keeping your technology investment up and running smoothly so you can focus on your business, clients and profits.

The reactive, break-fix model of IT is not effective, and you have no control of your costs. Tailored packages with predictable costs and necessary 24X7 Support is within your budget with PCG’s flexible, scalable network solutions and service plans:

  • A Solution for You— No two businesses are alike. With our 100% custom packages, our plans will suit a business of any size or budget. Get in touch with us and we’ll come up with a plan that suits your business needs.
  • Costs You Can Count On— You don’t want surprise invoices to compound the misery of server outages and network downtime. With our flat-rate fees, you’ll be able to depend on your cash flow when you need it most — with no surprises!
  • Like Clockwork — With live monitoring, our Certified Senior Engineers can eliminate 80% of IT issues before your employees even notice them. That leaves them free to do their jobs instead of submitting tickets. Leave the stress of IT to us.
  • We’re Here 24/7— We stand out by offering 24/7 support every day of the year. Our ever-vigilant network administrators are watching your network, making sure that all is running smoothly.

IT Availability and Business Continuity

PCG will work with your team so you will have known outcomes with your network uptime and recovery time frame. Business Continuity can be very complex, but PCG will help you understand the options and have the right plan and budget in place to meet your company/employee needs.

  • Proactively monitor your network environment 24×7 and address issues before impact
  • Actively detect vulnerabilities and automatically patch and remediate systems
  • Instant access to our support team so you can stay productive
  • Verify that your network is properly designed and secure from outside threats
  • Business Continuity- Known recovery times to meet your operating needs
  • Cyber Security Practice and plans to improve your security position and minimize your risks
  • Risk assessment and Compliancy to meet your industry specifics
  • Discover and resolve problems immediately – Quick time to resolution.
  • Remediation to problems before the network or user are even impacted
  • Years of combined expertise with IT disciplines, Vendor Liaison, and Business Application Support

Enhance IT Security to Prevent Data Loss

Cyber Security and Ransomware are at an all-time high. Many business owners think this will never happen to them. Trust us, these threats are for real and it only takes one user to let the bad actor in to wreak havoc on your network and lock down your data. Our Risk Assessment and Cyber Security Scorecard will help you understand where your company vulnerabilities are and then together, we can build out a security plan to help reduce these threats and lower your risks from an attack. Network Security is complex, and you need the right partner to meet the compliance requirements for your industry and provide guidance on how to best reduce your risk and improve your overall security posture.

There are so many options and continuous threats that it can become overwhelming.  PCG’s Security Experts and Partners can implement the needed IT controls and best practices to reduce your risks. Companies look to PCG to reduce vulnerabilities and ensure their data is secure. You need to always be monitoring and assessing the threats to improve your security position. Our security experts and partners will help eliminate your vulnerabilities. 24 x 7 x 365.

  • Security Training and Awareness Training
  • Endpoint Detection and Response
  • External Vulnerability Scans
  • SIEM/Log Management
  • Multi-Factor Authentication
  • Password Management
  • Business Continuity
  • Encryption of your devices and documents
  • Mobile Device Security
  • Dark Web Research to mitigate email compromises
  • Web Gateway Security

PCG can help you with your industry Compliancy Requirements and add the Security Services as needed to protect your data.

Access Technical Talent That Can Help You Rapidly Respond to Problems

The range and complexity of technologies supporting your business are ever-changing and more difficult to manage.  By utilizing our team, your business will save significant money with a host of experts available with experience and knowledge to help you with technologies like:

  • Network Infrastructure
  • Servers & Virtualization
  • Line of Business Applications
  • PC/Notebooks and operating systems
  • Firewalls, DNS and Remote Access/VPN
  • Wireless and Wiring Infrastructure
  • Cybersecurity Solutions
  • Business Continuity, Storage
  • Cloud (Azure)
  • Remote workforce
  • Mobile Management
  • VOIP/Phone
  • Video Conferencing and Collaboration
  • Training (Security, One Drive, Teams)
  • MS 365 email and security
  • BYOD (bring your own device)
  • IOT-Internet of Things
  • Vendor Liaison
  • Risk Assessments

Add today’s security and compliance/governance issues to the mix and the challenge is even greater. PCG provides the broad and deep IT talent with over 25 plus years of experience. We have the knowledge necessary and vendor partners to work with to address the IT issues that can impact your business.

Many companies with internal IT teams leverage PCG to augment their staff to address specific areas such Help Desk, Server/PC Monitoring and patch management, Security and Projects outside of your Company’s skill set.

Evaluating Managed IT Service Providers

Not all Managed IT Service Providers are equal. They vary in expertise such as security, cloud offerings, licensing, support levels, depth of technical skills, management and company culture.   Make sure the MSP you hire has a proven track record of client retention and knowledgeable experts to keep your business up and running.

Here are 14 questions for evaluating a potential MSP:

  • How many years have you been in business?
  • How many employees are on your technical team and what level experience do they have?
  • What is included in your Managed Service Offerings?
  • Do you offer 24X7 Help Desk Support?
  • How many Managed Clients do you have?
  • What differentiates your business from other MSPs?
  • What is your Blueprint to success for onboarding a new client?
  • Do you have a standard new Employee/PC setup blueprint in place?
  • How will you help our company with our IT Strategy, Budget, and Roadmap?
  • Do you offer Risk Assessments that will help with our compliance and governance requirements?
  • How do you assess and document each client’s environment for management purposes?
  • What is your actual response time to mitigate client issues?
  • What is your Client retention percentage?
  • What is the primary value you can bring to our business?

Let Us Be Your Managed Service Partner

For over 25 years, our trusted Network and Computer support company has partnered with businesses throughout New Hampshire, Maine, and Massachusetts.

Let go of IT stress and put your IT support needs in our hands.

Contact us today at 603-431-4121 or email us at sales@pcgIT.com for more information.