Remote IT technical support – anywhere, anytime
Technology challenges are unavoidable, but you don’t have to handle them alone. PCG’s IT help desk and support team is available 24/7/365 for all your PCs, Macs, smartphones, network devices, and related applications to keep day-to-day operations running smoothly.
Rapid response, real-time technical support is key to maintaining staff productivity and profitability. Our help desk professionals support you by phone, chat, and email so problems are dealt with efficiently, and we diligently work to answer all questions live.
Our help desk assists with:
- VPN/Remote support
- Windows & Mac OSX general help
- MS Teams support
- Internet connectivity troubleshooting
- Network connectivity issues
- PC/Mac productivity application help
- Tablet and mobile device general help
- Error message troubleshooting (O/S or application)
- Suspected virus detection/removal
- Slow computer troubleshooting
- Email configuration/troubleshooting
- Password resets and service resets
- Local productivity tools, i.e. Adobe, Flash, etc.
- Network printers and scanners
- Local printer/scanner usage help
- Adding/removing users on a domain
- Remote access issues including VPN
- Backup and restore assistance
- Web browser issues
- Google apps help
Our Help Desk support team is customer-focused – you are always able to reach someone when you need it. We’re small enough to really get to know you – and we actually look forward to doing it!
Whether you’re having trouble accessing email, connecting to a network resource, or just have “how-to” questions about software you’re trying to use, our team of friendly IT experts are happy to assist whenever you get stuck. And, if you ever have an issue that our technicians are not able to address, we immediately escalate it to a senior engineer so you’re never left hanging or unable to work.
Here’s why our Help Desk support team is the best
- Quality assurance – we’re dedicated to carefully monitoring all interactions so the proper steps are taken to resolve your issues as quickly as possible, every time. You’ll periodically receive a survey or call following up your recent interaction to ensure it met your standards
- Adherence to service level agreements – your front-line support team is standing by 24/7/365 to help you get back to work. We’re always monitoring your environment to avoid potential issues. Behind this team are passionate engineers, service managers, and operations team ensuring a consistent, positive support experience
- Ongoing certifications – technical team members hold an average of 5 industry certifications, with senior technicians holding up to 15! That’s a serious commit to and investment in ongoing learning to ensure we’re always a step ahead of the latest technology and security threats. Common certifications include:
Reach out to see how we can keep businesses running smoothly with remote technical support and help desk services.
PCG’s ability to understand our manufacturing landscape was instrumental with our recent upgrade to Job Boss. Our equipment was aging, becoming non-reliable, out of compliance, and cash flow was critical to our decision. PCG helped us analyze the costs associated with going to the cloud and staying on-premise. They worked with all of our software vendors and came up with a roadmap and budget for each solution. The cloud solution would have cost us $170,000 over four years to implement. After taking a good look at the application, PCG promptly came up with a creative way to design their equipment as a hardware-as-a-service and installed the whole solution for just $44,000 on-premise. That was four times savings. Since the upgrade, we have been “rocking and rolling" for the last two years with the solution PCG provided. We have been engaged with PCG now for the past 3 years and they have always been there for us. Their ability to manage and monitor all of our systems, provide exceptional help desk, and be onsite when needed is priceless. Compliance and security are huge to our manufacturing process, vendors and clients. PCG is working with us now to improve our security posture and make sure we are NIST compliant. Thanks PCG.
Manufacturing Firm
