| Co-Managed | Premium | Essential | ||
|---|---|---|---|---|
| Help Desk | ||||
| Unlimited Help Desk 8x5 | Included | Included | Not Included | |
| Unlimited Help Desk 24/7 | Included | Not Included | Not Included | |
| Customized Help Desk Plan | Included | Not Included | Not Included | |
| Servers | ||||
| Webroot AntiVirus | Included | Included | Included | |
| Monitoring & Remediation | Included | Included | Included | |
| Patching & Updates | Included | Included | Included | |
| Unlimited Remote support | Included | Included | Included | |
| Onsite support | Included | Included | Not Included | |
| Workstation Support | ||||
| Webroot AntiVirus | Included | Included | Included | |
| Monitoring and remediation | Included | Included | Not Included | |
| Patching and Updates | Included | Included | Not Included | |
| Remote Support | Included | Included | Not Included | |
| Onsite Support | Included | Not Included | Not Included | |
| NetView (Network Infrastructure) | ||||
| Monitoring & Remediation | Included | Included | Not Included | |
| Firewall Patching and Updates | Included | Included | Not Included | |
| Remote Support | Included | Included | Not Included | |
| Onsite Support | Included | Not Included | Not Included | |
| Business Continuity/Backup | ||||
| Managed Backup | Included | Included | Monitored | |
| Recovery Files | Included | Included | Not Included | |
| Test Spinup/Recovery | Included | Not Included | Not Included | |
| Automate/Documentation | ||||
| Ticketing/Dispatch | Included | Included | Included | |
| Payment Portal | Included | Included | Included | |
| Documentation | Included | Included | Included | |
| Discovery of all Assets | Included | Included | Not Included | |
| Customer Service | ||||
| Client Success Manager | Included | Included | Not Included | |
| Dedicated Client Phone Number | Included | Included | Not Included | |
| Dedicated Engineer/Net Admin | Included | Not Included | Not Included | |
| Dedicated vCIO/Net Admin | Included | Not Included | Not Included | |
| Microsoft 365 Services Plans | ||||
| 365 Subscriptions | Included | Included | Included | |
| Adds, Edits, Changes | Included | Included | Not Included | |
| Microsoft Cloud/Azure Services | ||||
| Azure Subscription | Included | Not Included | Not Included | |
| Azure Cloud Management | Included | Not Included | Not Included | |
| Adds, Edits, Changes | Included | Not Included | Not Included | |
| Cybersecurity | ||||
| Security Assessment / Baseline | Included | Included | Not Included | |
| Webroot DNS / Basic filtering | Included | Included | Not Included | |
| Dark Web Monitoring | Included | Included | Not Included | |
| MyGlue (Documentation Access) | Included | Included | Not Included | |
| Email Encryprion | Included | Not Included | Not Included | |
| Proofpoint/Spam Filtering | Included | Not Included | Not Included | |
| Password Manager/Keeper | Included | Not Included | Not Included | |
| Endpoint Detection & Response (EDR) | Included | Not Included | Not Included | |
| Security Awareness Training (SAT) | Included | Not Included | Not Included | |
| Two Factor Authentication (MFA) | Included | Not Included | Not Included | |
| Risk and Compliance / Audits | Included | Not Included | Not Included | |
| SIEM (Security Incident & Event Management) | Included | Not Included | Not Included | |
| Security Training | Included | Not Included | Not Included | |
| Risk Assessment | Included | Not Included | Not Included | |
| Consulting - vCIO/CTO | ||||
| IT Strategy Review/QBR | Included | Included | Not Included | |
| Net Admin | Included | Included | Not Included | |
| Budget/Roadmap/Technology Plan | Included | Included | Not Included | |
| Vendor Liaison | Included | Included | Not Included | |
| Out-of-agreement support services | ||||
| Priority | Included | Included | Not Included | |
| Hardware As A Service (HaaS) | ||||
| Server | Included | Not Included | Not Included | |
| Switches/Infrastructure/Wireless | Included | Not Included | Not Included | |
| Backup/BDR | Included | Not Included | Not Included | |
| Phone/VoIP | ||||
| Phone/VoIP Support* | Included | Not Included | Not Included | |
| PCG Provided/Teams | Included | Not Included | Not Included | |
| Training | ||||
| OneDrive | Included | Not Included | Not Included | |
| Security | Included | Not Included | Not Included | |
| Teams | Included | Not Included | Not Included | |
| Implementations | ||||
| New PC/Notebook Setup | Included | Not Included | Not Included | |
| Users (Adds/Moves/Changes) | Included | Not Included | Not Included | |
| "LOB" Application upgrade | Included | Not Included | Not Included | |
| New Firewall | Included | Not Included | Not Included | |
| New Switch | Included | Not Included | Not Included | |
| Wireless (Meraki) | Included | Not Included | Not Included | |
| New Server Setup/Build | Included | Not Included | Not Included | |
| Server Migration | Included | Not Included | Not Included | |
| Cloud Migration | Included | Not Included | Not Included |
