Ultimate	Premium	Essential
Help Desk
Unlimited Help Desk 8x5	Included	Included	Not Included
Unlimited Help Desk 24x7	Included	Not Included	Not Included
Servers
Webroot AntiVirus	Included	Included	Included
Monitoring and Remediation	Included	Included	Included
Patching and updates	Included	Included	Included
Unlimited Remote support	Included	Included	Included
Onsite support	Included	Included	Not Included
Workstation Support
Webroot AntiVirus	Included	Included	Included
Monitoring and remediation	Included	Included	Not Included
Patching and Updates	Included	Included	Not Included
Remote Support	Included	Included	Not Included
Onsite Support	Included	Not Included	Not Included
NetView (Network Infrastructure)
Monitoring and Remediation	Included	Included	Not Included
Firewall Patching and Updates	Included	Included	Not Included
Remote Support	Included	Included	Not Included
Onsite Support	Included	Not Included	Not Included
Business Continuity/Backup
Managed Backup	Included	Included	Monitored
Recovery Files	Included	Included	Not Included
Test Spinup/Recovery	Included	Not Included	Not Included
Automate/Documentation
Ticketing/Dispatch	Included	Included	Included
Payment Portal	Included	Included	Included
Documentation	Included	Included	Included
Discovery of all Assets	Included	Included	Not Included
Customer Service
Client Success Manager	Included	Included	Not Included
Dedicated Client Phone Number	Included	Included	Not Included
Dedicated Engineer/Net Admin	Included	Not Included	Not Included
Dedicated VCIO/Net Admin	Included	Not Included	Not Included
Microsoft 365 Services Plans
365 Subscriptions	Included	Included	Included
Adds, Edits, Changes	Included	Included	Not Included
Microsoft Cloude/Azure Services
Azure Subscription	Included	Not Included	Not Included
Azure Cloud Management	Included	Not Included	Not Included
Adds, Edits, Changes	Included	Not Included	Not Included
Cyber Security
Security Assessment / Baseline	Included	Included	Not Included
Webroot DNS / Basic filtering	Included	Included	Not Included
Dark Web Monitoring	Included	Included	Not Included
MyGlue (Documentation Access)	Included	Included	Not Included
Email Encryprion	Included	Not Included	Not Included
Proofpoint/Spam Filtering	Included	Not Included	Not Included
PassWord Manager/Keeper	Included	Not Included	Not Included
Endpoint Detection & Response (EDR)	Included	Not Included	Not Included
Security Awareness Training (SAT)	Included	Not Included	Not Included
Two Factor Authertication (MFA)	Included	Not Included	Not Included
Risk and Compliance / Audits	Included	Not Included	Not Included
SIEM (Security Incident & Event Management)	Included	Not Included	Not Included
Security Training	Included	Not Included	Not Included
Risk Assessment	Included	Not Included	Not Included
Consulting (VCIO-CTO)
IT Strategy Review/QBR	Included	Included	Not Included
Net Admin	Included	Included	Not Included
Budget/Roadmap/Technology Plan	Included	Included	Not Included
Vendor Liaison	Included	Included	Not Included
Out-of-agreement support services
Priority	Included	Included	Not Included
HaaS "Hardware As A Service"
Server	Included	Not Included	Not Included
Switches/Infastructure/Wireless	Included	Not Included	Not Included
Backup/BDR	Included	Not Included	Not Included
Phone/VoIP
Phone/Voip Support*	Included	Not Included	Not Included
PCG Provided/Teams	Included	Not Included	Not Included
Training
OneDrive	Included	Not Included	Not Included
Security	Included	Not Included	Not Included
Teams	Included	Not Included	Not Included
Implementations
New PC/Notebook Setup	Included	Not Included	Not Included
Users (Adds/Moves/Changes)	Included	Not Included	Not Included
"LOB" Application upgrade	Included	Not Included	Not Included
New Firewall	Included	Not Included	Not Included
New Switch	Included	Not Included	Not Included
Wireless (Meraki)	Included	Not Included	Not Included
New Server Setup/Build	Included	Not Included	Not Included
Server Migration	Included	Not Included	Not Included
Cloud Migration	Included	Not Included	Not Included