Technology challenges and security issues can happen at any time of the day or night. Rapid responses and real-time tech support are key to protecting your network and maintaining productivity. Our highly trained IT support professionals can provide you with qualified support 24/7/365 through phone, chat, or email.

When you choose PCG, you can get the help you need through your dedicated service level agreement (SLA) helpline or your customer success manager.

Every premium managed service client has a dedicated Lead Engineer responsible for their network, documentation, and company communications. Your Dedicated Engineer gets to know your network inside and out. They provide consistency of service and help the VCIO create a plan for your IT and cybersecurity needs.

Analyzing business processes and facilitating technology changes requires a deep understanding of your organization. To help you improve your IT performance and optimize your budget for future planning, we take a deep dive into your current technology plan, and we get to know as much as possible about your unique goals and challenges.

Your virtual Chief Information Officer (vCIO) and a dedicated team of engineers will help you manage your IT infrastructure, plan for growth and development, and create a clear roadmap for the future. During our CIO/IT Strategy Reviews, we define your IT assets and create a plan to help you reach your organizational goals.

At PCG, we make sure that every dollar our clients spend on IT supports their short and long-term goals.

Every organization faces cybersecurity risks, but their vulnerabilities are different. Plenty of people are ready to sell you what you don’t necessarily need, but at PCG, we want to ensure that you only invest money where it makes sense for your unique risks and priorities.

We provide full, accurate risk assessments and customized recommendations to help you make the best decisions possible for your business. Tailored risk assessments give you the insights you need to understand the threats facing your business and security measures needed to overcome them.

We provide a comprehensive review of your internal/external IT environment. During security reviews, we perform a full audit of your compliance and security practices, in-depth vulnerability scans, and a gap analysis. Then, we create a detailed report including a scorecard of your current compliance and security standing and a heat map showing how you stack up to similar-sized businesses in your industry.

To help you address your cyber risks, we create a roadmap and a budget to guide the implementation of the best tools and policies for advanced security.

PCG is one of the only companies in the northeast with two Certified Information Systems Security Professionals (CISSPs) on staff.  This unique recognition allows for a broader and deeper understanding of cybersecurity and the processes necessary for the guidance and protection of your data.

CISSP Professionals are in high demand across many industries due to their advanced knowledge and ability to defend against data breaches and improve security measures.

To protect your data when disaster strikes, you need a documented disaster recovery plan with a defined recovery point objective (RPO). We help you determine your RPO, and we help you plan with data encryption, a redundant ISP, and offsite cloud spin-up capabilities.

Then, we test your recovery plan every month so that you can have peace of mind about your business’s continuity. These reports are presented during your quarterly business review (QBR) with your dedicated Client Success Manager.

Managed Premium clients have their own Client Success Manager (CSM) with a dedicated phone line and direct access to them. They’re act as an advocate and liaison between your company and PCG’s team.

The CSM’s goal is to build a relationship with open dialogue so that we can deliver the technology and services your company needs to thrive and optimize its IT spend.

Your Client Success Manager helps your company with:

• Projects
• New orders
• Vendor liaison
• Invoice questions
• Ticket escalations
• Quarterly business reviews
• Agreement management
• Subscriptions
• VCIO agenda, meetings, and recaps
• Meetings with your team
• Client satisfaction

Most users only take advantage of 10-20% of their software features. Training ensures you get the most out of your IT investment and improves employee satisfaction and retention rates.

To help your staff be as productive as possible, we provide customized training for Microsoft products and line-of-business applications to ensure your staff is as productive as possible. We also offer yearly employee security training to keep your staff up to date on the latest threats.

Annual security training reduces your risks of phishing, social engineering, and ransomware attacks, but it also helps to protect your company’s reputation and its bottom line.

We can help you manage projects ranging from PC set-up and network integration to department-specific projects for accounting, sales, or CAD. Our project management services ensure on-time and in-budget delivery, and our customer satisfaction scores are at 96.7%.

PCG can handle the procurement of IT hardware, software, and cloud-based services. We can also be your liaison for internet, phone, and other IT-related services. We help our clients choose the best services for their needs as well as their budgets.

We help you review options based on cash flow considerations and whether it works better to have the IT expenses as a capital expense (CAPEX), an operating expense (OPEX), or a blend.

Onboarding is a complex, complicated part of hiring a new MSP. With decades of experience, PCG ensures this process goes smoothly for our clients. We start with a tech discovery to learn about your IT assets and pain points. Then, we work with you to create a roadmap to address aging equipment, failing backups, out-of-date warranties, and other concerns.

Your lead engineer helps you identify the best ways to deploy tools and strengthen your IT network. Then, we work with you and your existing MSP to ensure a seamless transition to our services and your new improved IT infrastructure.

At PCG, we’re constantly analyzing and testing our product stack to ensure we have the best possible tools to minimize user issues. We leverage our extensive technical know-how to help you achieve your business goals without facing unnecessary inconveniences. We’re also deeply involved in the New England IT community and have the resources and connections to solve any IT issue that may arise for your business.

Choosing a third-party company to manage your network is a critical decision. You need a service provider that demonstrates integrity and reliability. We take our commitment to providing high-quality IT solutions very seriously, and we’re always looking out for our clients’ best interests. To see examples of this commitment, check out our case studies.

We are so confident in the quality and reliability of our services that we offer month-to-month, cancel-anytime contracts along with free network security audits and assessments to ensure that our clients are as secure as possible from external threats.

PCG believes it is important to contribute to the local business ecosystem and promotes corporate responsibility in all our business practices.