PCG Differentiators
Differentiation: When a company stands out from the competition by incorporating special features, advantages, and benefits not generally available to a business and serves that market better than anyone else. Successful differentiation creates a competitive advantage for a company, as with PCG.
Our PCG Differentiators will ensure that your choice to work with us is measured by our exceptional service delivery of the technology and type of services that you deserve. With PCG, you will obtain remarkable access to technology that will improve your productivity, decrease overhead and increase your revenue. PCG’s processes, policies, and backend systems allow for consistency and measurable results for each of these.
The range and complexity of technologies supporting your business are ever-changing and increasingly more difficult to manage. By utilizing our team, your business will save significant money with a host of Technology and Security Experts available with the experience and knowledge to help you with technologies specific to your business and industry requirements.
Add today’s Security, Compliance, and Governance issues to the mix and the challenges are even greater.
Not all Managed IT Service Providers are equal. They vary in expertise such as security, cloud offerings, support levels, depth of technical skills, management, and company culture. At PCG, we recommend businesses deciding upon on a new Managed Service Provider, do an in-depth analysis and interview their potential provider to see if they have the thorough skillset, bandwidth, resources, processes, and business knowledge to maintain and keep your network safe. An excellent MSP should have a proven track record of both client and employee retention with knowledgeable Technology and Security experts to keep your business up and running.
Of note, PCG is one of the only companies that have 2 CISSPs, “Certified Information Systems Security Professionals”, on staff. This unique recognition allows for a broader and deeper understanding of Security and the Processes necessary for the guidance and protection of your data. CISSP professionals are in high demand across many industries due to their advanced knowledge and ability to defend against data breaches and improve security measures.
Our distinct and unique value sets us apart from the competition. IT and Technology is complex, but IT is all we do! For over 27 years we have been supporting and handling IT for premiere businesses in New Hampshire, Maine, and Massachusetts. The PCG Difference – What Are You Waiting For?
Lead Engineer
Each premium managed service client will have a dedicated Lead Engineer that will be responsible for your network, documentation, and company communications. This will provide consistency and assist the VCIO with your Technology plan for IT and security.
Role of the Lead Engineer
Disaster/Recovery
When was the last time you tested your disaster recovery plan? Do you have a documented plan in place for data management and what is your recovery point objective? PCG can help you plan with data encryption, a redundant ISP, and offsite Cloud spin-up capabilities. Our unique differentiator is that we test this each month as part of your agreement so you will have peace of mind that your business remains safe and uninterrupted. We will review these reports and updates during your “QBR’s” Quarterly Business reviews with your dedicated Client Success Manager.
CIO Services
The purpose of the CIO/IT Strategy Review is to define your IT assets and create a plan to enable you to reach your organizational goals as a business. PCG’s “deep-dive” discovery into your current technology plan, your challenges, and your goals enable you to improve your IT performance and optimize your budget for future planning. Your dedicated team of Engineers and vCIO will provide you with managing the IT infrastructure of your company, planning for growth and development, short and long-term budget-planning, and a clear roadmap for your future. Analyzing and reworking business processes and facilitating technology changes takes deep understanding and assessment. The closer we align our reporting and projections with your needs and goals, the clearer your technology plan.
Security/Cyber Security Services
Our security risk assessments are thorough and comprehensive, from reviewing your internal/external IT environment to performing a full audit of your compliance and security practices. In-depth vulnerability scans for potential weaknesses and gaps analysis enable PCG to implement appropriate tools and policies for your advanced security. You receive a detailed report that includes a scorecard of your current compliance and security standing, a heat map that shows how you stack up to other businesses of your size and in your industry sector, and a roadmap and budget to guide you through the process of remediating your security risks.
Client Success Manager
Each PCG Managed Premium Client is assigned their own Client Success Manager. Your CSM will be your advocate and liaison between your company and the PCG Team.
The goal is to build on our relationship with open dialog so that we can deliver the technology and services necessary to enable your company to thrive and optimize on your Technology and Security Spend.
Your Client Success Manager will help you, your staff, and company with the following tasks and action items:
- New orders
- Projects
- Vendor liaison to help with any issues
- Invoice questions
- Ticket Escalations
- Quarterly Business Reviews
- Agreement Management
- Subscriptions
- VCIO agenda, meetings, and recaps
- Meetings with your team
- Client Satisfaction
All premium clients are assigned a dedicated number and direct access to your Client Success Manager and the PCG team to help with your technology and service requests and company expectations of our valued partner.
Risk Assessments
Every organization faces Cyber Security risks and vulnerabilities on a daily basis – many completely invisible until you receive a ransom demand or learn that your data is for sale on the dark web. A tailored risk assessment will give you the insights you need to understand the threats you face and how you can overcome them with the right security measures that are relevant to your business. With no limit to how much you can spend on cyber security, and plenty of people ready to sell you stuff you don’t necessarily need, a security risk assessment is an essential tool to help you make the best decisions for your business. A Risk Assessment by PCG provides full, accurate risk assessments and customized recommendations that allow you to direct your security investment to where it’s needed – and where it makes the most sense for your unique requirements and priorities.
24×7 Help Desk Support Available
Technology challenges are unavoidable in business. PCG’s remote technical support for all your business IT needs is available to you 24/7/365. Rapid response and real-time technical support are key to maintaining staff productivity and profitability. Our experienced Help Desk professionals provide quality support for you and your employees by phone, chat, and email to deal with all your problems efficiently. We work diligently to ensure all your questions are answered live and you get the support you need. Whether it is through your dedicated SLA helpline, Customer Service Manager, or our skilled technicians and engineers, you’ll never be left unable to work.
Onboarding
Onboarding is one of the most complex and complicated projects there is, but with decades of documentation process and project management, you will receive a seamless transition to your new and improved IT infrastructure.
Training Services
PCG provides customized training and this key differentiator will give your employees the support and specific knowledge for the job role and how to get the most out of your Microsoft Suite of products.
Our yearly Security Training will keep your staff up to date on what the bad actors are doing to get your data. This will help reduce the risk of a phishing scam or ransomware attack, but most importantly protect your company’s reputation.
Microsoft Teams and SharePoint offer many feature/benefits and it is to your company advantage to make the most of your Microsoft 365 Subscription with PCG customized training with your staff.
We will also be your liaison for your line of business applications to make sure your team has the proper knowledge to be as productive as possible with this software. Most users only take advantage of 10-20% of what the software can offer or do your employee and business.
Your Technology budget should include training and this is one of most important IT strategies you should adopt and budget for to get most out of your software investment.
Training will lead to improved employee satisfaction and retention, and as a bonus, it help your company maximize your investment and have your employee’s embrace what you are trying to do for the company and its bottom line.
Project Management
Projects and project management for your business are delivered on-time and within your budget. From PC set-up and network integration to department specifications such as accounting, sales, or CAD, PCG customer satisfaction scores are at 96.7%.
Procurement Services
PCG will handle the procurement of IT hardware, software, and cloud services. We will also be your liaison for other IT-related services and help you get the best possible service and costs for these services (Internet, Phone, Copier, etc.)
Awards & Affiliations
