Onboarding with us
Onboarding with a new IT provider can be complex and complicated. To simplify it, PCG leans on its decades of documentation expertise and project management experience to transition your company to a new, improved IT infrastructure seamlessly.
Throughout and beyond your onboarding process, we’ll proactively manage your network and IT needs to deliver exceptional business results for a flat monthly fee.
Simplifying IT Onboarding with PCG
Navigating the world of managed services can be daunting, especially during IT transitions. PCG understands that anxiety often accompanies these changes, but our streamlined onboarding process is designed to alleviate those concerns and ensure a smooth transition.
- Technical discovery – Our onboarding journey starts with a technical discovery phase. We visit your site, familiarize ourselves with your assets and environment, and identify potential pain points. With this insight, we collaborate to create a roadmap that addresses risks such as aging equipment or warranty issues. Throughout this phase, your dedicated lead engineer is in contact, guiding you through deployment and documentation.
- Seamless transition – We work closely with your existing managed service provider to ensure a seamless cutover. Our project management team keeps you informed with daily consultations, making for the smoothest transition. A typical onboarding timeframe is 30-60 days, but can vary based on documentation depth.
- Documentation as a cornerstone of success – Thorough documentation is crucial for a successful onboarding process. The more we understand your applications, remote users, and operational details, the better our support! This detailed documentation minimizes downtime, streamlines problem-solving, and provides peace of mind. In fact, your project remains incomplete until our service management team thoroughly reviews and approves all documentation.
- IT strategy review and beyond – Once your systems are equipped with our tools and documentation is complete, we hold our first IT strategy review, a biannual meeting to discuss your current state and explore your company’s growth objectives. It’s an open communication forum, where we listen and collaborate on potential areas for support beyond just technical needs.
Getting connected & staying connected!
Our goal is to guide you through onboarding with confidence. We’re committed to delivering that support throughout our entire relationship and strive to earn your trust as a collaborative IT technology partner. With our expertise and ability to LISTEN, you can expect peace of mind, exceptional value, and an outstanding onboarding experience.
Ready to make your IT onboarding easy? Let’s get started!
