PCG’s Productivity Suite (Podcast)
Explore PCG’s Productivity Suite and learn how businesses can benefit from a flexible list of co-managed services that are available to supplement in-house IT.
John Maher: Welcome to Tech Tuesday. Brought to you by PCG, a managed services and security provider in Portsmouth, New Hampshire. I’m John Maher, and with me today from PCG is CEO and founder, Dave Hodgdon. Welcome, Dave.
Dave Hodgdon: Good morning, John. We love Tech Tuesdays.
John: Absolutely. And here with us is Jason Gilbert, Director of IT Services. Welcome, Jason.
Jason Gilbert: Thanks for having me.
John: Sure. So today, we’re talking about PCG’S productivity suite, which is designed for clients with IT in-house or who would like a co-managed IT provider like PCG. So, let’s talk first about what’s included in the productivity suite and the value that it brings to PCG and clients with IT in-house. Dave, what’s the goal and purpose of this productivity suite?
The Goal and Purpose of the Productivity Suite
Dave: Great question, John. Over the years, we’ve typically have been supporting our clients, which are usually been 10 to 50 seats since the tools we have been using to support our clients. Over the last two or three years, there’s been a huge surge in clients that have 50 to 250 seats that have IT in-house, John, and we’re noticing there’s a lot of services and tools that they can’t leverage or use. They’re just using their Outlook for their ticketing system, their documentations and Excel spreadsheet.
They don’t have the tools and services to best optimize IT. So over time, PCG has developed a productivity suite which allows us to bring these services and allow them to leverage them to use these tools at a fraction of the cost, to allow their team to have better productivity, to allow their management team to see what they’re actually doing, and have better results with IT.
Help Desk vs Escalation
John: Okay. And Jason, is PCG solution designed just for companies that need help desk, or is it geared toward providing escalation support to in-house help desk?
Jason: Well actually, it works quite well in both scenarios. We found that a lot of our clients just need some help desk support. They’ve got one or two in-house IT guys that are quite good at what they do and they’re looking to do more of the high level work to help drive their business and kind of lead the IT steering, and we fill that void pretty well. We’re able to come in and kind of take over, handle the plumbing, as we say. We take care of the patching and the help desk and sort of the basic day-to-day stuff. Let’s the in-house focus on the real things that drive the business and drive the efficiencies from an IT perspective.
Then on the flip side, we do have some clients that, they’ve got somebody who’s able to do a lot of the basic stuff, and they kind of lack that higher level expertise that our deep bench of engineers excels at quite well. The economies of scale, we’re able to employ a lot of engineers, far more than any one of our clients could generally do on their own. But because we have many different clients that many different needs, our engineers are able to fill those voids and we’ve got this roster of people that can help no matter what the technology is that they happen to run into. We end up working quite well in both scenarios. We’re able to work pretty flexibly with either somebody who just needs help desk or somebody who needs that advanced IT support.
Ticketing System
John: Okay. And then, one of the things that most businesses don’t have is an internal ticketing system. Can you, Jason, talk to us a little bit about how PCG uses a ticketing system and how it helps PCG and your clients?
Jason: Yeah, absolutely. So, I’ve got the benefit of kind of having lived on both sides of the fence, both from having a ticketing system and not having one, as well as being a client of an MSP to now helping run an MSP. So, it’s one of those pretty big milestones in an IT department’s operational maturity. When it finally makes the move from, “Just email Ed and he’ll help solve your tech problems,” to actually submitting a ticket and having a process where tickets get prioritized, you can track how effective your team is at solving those tickets, what the nature of your most common problems are. And the information you’re able to gather from that kind of ticketing system is crucial for an IT department to help steer its spend, right?
So, say you’ve got two engineers, they’re interested in some training, well do you know what you should be training them on? You might want to base that on, well where are most of our tickets coming from? What technologies are those tickets based in? Or, where are we spending the most of our time? Maybe you have lots of password resets but you don’t really need training to solve those, right? But you see that we always get bogged down in tickets that deal with software X, right? So, you might put your training dollars towards that.
Then the other thing that we’re able to use with our ticketing system and the way we use the data we get from it is to figure out where we should assist users with user training. What types of guides should we write either for our users or for our techs internally, right? Where do we need to fill in some knowledge base gaps? And we also use it to identify problem equipment. If you run into the same or similar issues with certain types of machines and you start to identify trends, you may realize, hey, these particular machines just don’t seem to work well with this one application or in the way that some of these users tend to use them. Some of that stuff you kind of pick up anecdotally if you’re just running through day-to-day via email or word of mouth. But with an actual ticketing system and business intelligence and reporting, you can start to find those trends and find ways to make things more efficient.
Ticketing Systems in the Co-Managed Environment
John: What about in a co-managed environment? Does the ticketing system work well there, where maybe some of the tasks are going to be sent to PCG, some of the tasks are going to be done by an in-house IT person. Is the in-house IT person also using the same ticketing system? How does that all work?
Jason: Yeah. And ideally, the way we would set it up is, we’re able to carve out a small island from our ticketing system that’s reserved specifically for that in-house IT group. So, what that means is they get basically all the full benefits and full access of our ticketing system at a fraction of the cost of not having to implement it or anything. We just turn it on, we handle it all, we take care of the maintenance, and they just go from not having a ticketing system one day to that afternoon they do. And the huge benefit for us is, any of the work that in-house IT is putting into their tickets, whether it’s documentation of here’s what we did, here’s how we solved it, here’s the nature of the tickets we run into, because it’s in our system, we gain the benefit of the reporting and the knowledge and learning that client faster.
In turn, they get that ticketing system, they can escalate tickets to us easily. All they do is they flip the status on a ticket, it comes over to our team, we’ll try to tackle the issue, we’ll work with in-house as much or as little as needed, and they have full access to the same reporting and intelligence that we glean from the system. So, it’s a really nice symbiotic relationship there because we’re able to share information freely between our IT team and the in-house IT. In the event that an IT department already has a ticketing system, there’s almost always some way we can integrate their ticketing system with ours, so we’re still able to share some information back and forth. Maybe not quite as advanced as is if they’re using our system, but there’s always ways to make it work.
The Value of the Ticketing System for PCG and the Company’s Management Team
John: Right. Dave, in terms of the ticketing system, what’s the business value here both for you and for the client’s management team?
Dave: Well, as Jason kind of alluded to earlier is that you kind of know what the people are doing, John, they might say, “I’m too busy, I don’t have time to do X.” But with a true ticketing system, their time entries are going in. You might see they’re spending X amount of time that is beyond their skillset. They might be doing the same thing over and over just to stay busy. I kind of call it the bandaid, John. And the business team kind of wants to know when it might be time to hire a new person, but also the value of using PCG. In today’s world, John, it’s very difficult for one person to everything. So, this ticketing system is allowing them to escalate to us when needed.
They definitely need PTO that in an environment with one or two people, there’s a lot of stress on these individuals now, John, that feel like they just can’t ever leave work. It’s a Saturday, it’s a Sunday, it’s a weekend, they get sick, there’s projects going on. So the value of having the ticketing system that PCG can be their partner at that time when that person’s needed PTO, vacation, or an escalate is needed. But there is a huge value financially for the management to see, well, if I got an IT person in-house, why do I need know the ticketing system? Why do I need PCG? They’re going to clearly see the benefits that PCG brings to them.
Documentation
John: Okay. The next part of the productivity suite is documentation, and tracking technical information and having access to your documentation is certainly critical. Jason, what is IT Glue and how does this help PCG with your clients?
Jason: So, IT Glue is arguably the industry standard for MSPs for tracking all sorts of documentation. So, it’s everything from what devices are on the network, what are their configurations, what are the usernames and passwords for all critical infrastructure? If there’s a network diagram, that would live in IT Glue. Basically, anything you can think of for IT resources, all the documentation goes into IT Glue.
Pretty much, it’s the lifeblood for us. In order for us to solve any kind problem for any client, we need to know where the printer is, how to log into the server, which network devices we need to support. All of that has to live somewhere. So, IT Glue is a secure repository for all that information, and the killer feature is that we can enable our end users or clients to be able to access that information as well. And in fact, we can even share that information. They can update what’s in there, they can see what we’ve added, we can see what they’ve added, and it’s a secure way for us to share that information. It’s certainly far better than writing a password on a Post-it note.
How Does Documentation Benefit Clients with an IT Department?
John: Right. And how does that benefit clients who do already have an IT department?
Jason: Most internal IT departments are documenting things using standard office tools, not purpose-built applications. Generally, it kind of comes back to the economies of scale, may not be beneficial or cost-effective for them to implement IT Glue themselves. They might be, like Dave mentioned earlier, possibly using spreadsheets to store information or whatever other text-based files they’ve got. And IT Glue is a robust industry proven secure repository for that information. We have a strict policy not to store any crucial or confidential information outside of IT Glue, and we’re able to rest easy at night knowing that it’s all secured and encrypted.
Why Is Documentation Important for C-Level Management?
John: And Dave, what have you seen from a business standpoint on why having a documentation system is imperative for C-level management?
Dave: I think the number one reason, John, is that individual person, if they’re not available and they don’t document, they get hit by a bus, something dramatically happens, it becomes an absolute mess, and it’s critical that the information needs to reside in a secure place that is shared by the people that need it. And you might have your line of business application, your ISPs having an issue, it’s very important to have all that information in one central repository that you could use. And I’ve seen documentation from spreadsheets to Word, everyone kind of does their own thing.
You’re really setting up a standard and a procedure allow that business, because IT is complex, John, and there’s a lot of moving parts between security, between your vendors, between your users, and everyone kind of does things in their own way. So this allows us as a group to document together. So what they document is good, what we document together, the partnership are allowing both sides to really collaborate with one other, and provide, the ultimate thing is a good user experience. If all that information is there, we’re able to quickly adapt and help the user or business issue right away.
Client Dashboard
John: Okay. Our next topic on the productivity suite is the client dashboard, and most IT has been focused on tools or what the tech or security company needs in order to serve their clients. But I understand that PCG now has a service that is client facing, 100% focused on the client. Why did PCG, Dave, invest in this solution for their clients?
Dave: John, one of my core values is always about customer service, and I’m sure there’s hundreds of IT tools. It’s all about what we can do internally. It’s always focusing on the ticketing, the documentation, what we need to do to run a successful business. But the one thing, of course we have client success managers, we call them, we communicate to them, but this data has been all over the place and we needed a simple place to put their information on their computers, their Microsoft 365 information, information about their vendors. Stuff that allows us access together to allow them to have, it’s almost like, take it as your dashboard.
You’re driving a car, John, but everything’s an easy central repository. And when I saw that last year, I says, “I really like that.” So, we kind of put this big project onto Jason. It is a lot to put all this together and in a way that we can do it with our clients. So, we’ve embraced it and we are going to invest in it, and we think it’s going to be a huge differentiator for us.
John: Jason, can you tell us a little bit more about how the client dashboard works and what the benefits are to the clients?
Jason: Yeah, definitely. So, I’m very excited for this new product that we’ve got. So, sort of first and foremost, it starts off, you think of it as a ticketing portal. I think that’s probably what it grew out from originally when it was first invented. So, the idea is that a client can go to just to log into a webpage, see their open tickets, check the status on, see if we’re waiting on them, submit a new ticket or ask for an update on a ticket. We have different ways of taking tickets into our system, but this gives you a nice way for you to see the status on where you’re at with your tickets.
From there, the feature set is, I mean, it’s massive. So, we have the ability to store reports. So, if it’s anything to do from the aging of your equipment to your security plan, if you have a written information security policy, we can store all that information here, and it’s again, secured and shareable with the client. We’re able to publish guides and documentation for the common apps that our users use. So, as they’re submitting a ticket, they might be asking for help with, “How do I set up a distribution group?” While our knowledge base may pop up some guides or information that could help applications more productively. Might answer their technical question and help them get back to work faster. Obviously, that helps us if it’s one less ticket we do. But it also helps the user because they might get an answer right there on the spot instead of waiting 5, 10, 50 minutes for a tech to get back to them.
From there, we’re able to transparently share all the details that are in their agreement. Of course, when we sign a client on, we negotiate an agreement with them and it gets stored and all that, as any partners would. But this portal is going to allow us to share the details of that, and it’s a live view. So, like Dave mentioned, you could log in and see your Office 365 licensing. Some of our clients really like the ability to go in and see who’s using which computers, what machines do we have available, do we have a spare in stock still that I need to give to any user starting on Monday? The ability to get those answers at your fingertips I think is incredibly useful for the main points of contact with our clients, and it just dramatically improves the way we’re able to collaborate with our users.
Dave: John, I also see a few other ads that I’ve seen, and besides doing video or podcast, you take on a new client, you kind of… So, helping them onboard, a lot of times we do security training for them, not everyone can make it right there, that we can put these video podcasts that are specific to them. So, we’re really trying to customize it toward them. And they also have the ability to tell us, “We’d really like to view X.” A lot of times, our clients says getting through invoices could be tough, so now we’re going to put that in front of this portal.
And it’s just, you’re trying to make the client experience, that stickiness, in a central spot that they can kind of see, as Jason said, they could see what they’re paying for, they’re seeing all the services they have, the billing of Microsoft is just a beast of products and it changes all the time. So, it’s nice to see who’s using what. And a lot of times, we see people, they just buy a new license. Well, why are you buying a license if you’ve got one sitting there to repurpose? Don’t give Microsoft that extra money. So, I just think there’s huge value for both sides in this client portal.
John: Right. Jason, have you gotten some feedback from clients on the client portal, and what do they think about it? What are some of the things that they like the most?
Feedback on the Client Dashboard
Jason: Yeah, we’ve definitely gotten some positive feedback. So typically, we’re often dealing with CFOs who are, like Dave mentioned, looking at invoices or looking at their spend or trying to plan out what they’re going to need to buy for licensing or equipment as they’re planning out their budgets. Being able to have that information upfront is great for them. They love that piece. Historically, they’ll ask us for it and we’ll go into one of our tools and pull in a report and dump into a spreadsheet, and we’ll send it to them, and that doesn’t take too long. But being able to just have that at your fingertips is just super useful.
And then, from the client support side, having those mechanisms where, as you’re submitting a ticket, you get a little bit of guidance on what kind of questions to answer as you’re submitting your ticket, right? So, we can kind of build a custom form, so to speak, that kind of guides them through the best answers to provide us, or the best information to give, and it’s made a dramatic improvement to our turnaround time on tickets. Right? So, for instance, if somebody says, “I can’t print, please help me,” and they send that in as a ticket, then the first thing we need to do is figure out, “Well, which printer is it? And let me go find the information for that printer, see if I can connect to it.” Right?
But as they’re going through the form in this portal, the portal is going to ask them some of those key questions, like which printer is it? Is anybody else having this problem? Those sorts of really quick questions, it’s virtually no extra burden on the client, but it pays off huge dividends on the tech side so that our help desk can support that person much faster. So, it’s been a big boon on both fronts.
John: Absolutely.
Dave: John, we also found that a lot of clients, they hire a new person or a new employee, and we kind of call that, it’s always been a nuance that we always hear from other clients that. “Why don’t you guys just have a standard in place?” So, we’ve been working really hard that each client has a specific setup. This person A that’s in accounting needs X programs, X printers access, X security, that now we’ll be able to customize those forms in this portal. So if there’s going to be new hire, they have the ability to very easily tell us who it is, what they actually need.
And then, we’ve also determined, our client success managers can use all this information as they’re talking to the client, they can kind of see trends, what’s going on. And our ultimate goal is to kind of use this as the tool. We talked about the VCIO, that once year high level meeting there where all this data’s going to be a central spot for both parties to share, and kind of really highlight what needs to be done to have a strategic roadmap. So, we are excited and we’re just looking forward to using it more and more with our clients.
John: Right. All right. The next aspect of the productivity suite is remote monitoring and management, and having a reliable and a secure product to support your users is vital. I know that there’s many products in the market to support your users. And Jason, how does this help with your IT team at PCG?
Jason: Well, the most crucial and maybe most obvious piece is that if a user says, “Hey, I need help with my computer,” we can jump into our RMM and connect to that person’s computer within seconds, right? So, the remote connection that we can establish via that tool set is super fast, it’s secure, and it gives us a boatload of tools that we can use for diagnostics. And, yeah, as you said, there’s a ton of different products out there. Here at PCG, we’ve used quite a few. As you can imagine, it’s a big lift to switch from such a product, right, because it’s kind of the bread and butter of what we’re doing.
But that said, we haven’t been afraid to make a change if we thought that there was a better tool that would let us not only work more efficiently but deliver better service to the client faster. So, we’ve been really happy with the tool we’re using. We’ve been using it for almost two years now. It’s been spectacular. It has very minimal impact on the client machines. Any piece of software install is going to slow things down slightly. And this tool, it’s very snappy, it’s very fast, it has a lot of flexibility built into it, and it’s just been a really useful tool for us.
How Does the Client Dashboard Help a Client’s IT Department?
John: And again, in a co-managed environment where you’re working with an IT department at the client’s company, how is it a benefit to that IT department?
Jason: Actually, that’s a great point. So, again, much like with IT Glue or with a ticketing system, it may not be cost-effective for a small IT team to invest in a large powerful tool and implement it, right? But the way that this tool is set up, we’re able to carve out just a small section of it and give access to an internal IT. So they basically have full access to their environment through our tools with the full effectiveness and ability to troubleshoot, diagnose, remote connect, document, or report on all of their assets in their IT environment.
Scripting
John: And what is scripting and how does that benefit your team and the client?
Jason: So scripting is, you can think of it as sort of light duty programming. So, you’re basically using an easy programming language. It’s much more approachable, doesn’t require the same level of technical knowledge that full on programming requires, but it allows you to string together some basic commands in order to affect some form of automation. A very common example would be to script an installation. If you needed to deploy a piece of software to, say, 50 machines, some applications can be scripted so that installation happens mostly automatically, and we can push that through this remote tool.
Remote Monitoring and Management
John: And Dave, can you talk a little bit about, again, the value of remote monitoring and management in terms of the business owners?
Dave: John, great question. A lot of organizations, the typical way a person, you have several clients, you have someone calls me, I just go to their desk or I have to drive up to another location to get access to them. But this remote tool where, as Jason said earlier, they have access to any ability to get to any machine. In today’s world, if a person has a problem, they’re not looking to wait, or I’ll wait till I can drive to get up there. Or at that point, they can easily, John, at that point, get onto the machine and help the user with that issue.
From a standpoint of they might have other expenses of services, you’ve heard of TeamViewer or GoToMyPC, there’s other services out there, but those fees can be, now you take them off your budget and just use the service. Another huge value to the tools, it really gives you a true assets of what’s in place. So, it really helps with the planning of, here’s all my assets that the business has. And you can kind of watch the age. Is it under warranty? Is this a critical asset? Is it under support? We would use the tool when machines, John, need to be replaced. We use it if your server operating system’s getting aging. You’re just not surprisingly coming up as someone, “Hey, we need to replace X.” You can actively use this tool to look one year out.
So in their mind, “Hey, you know what, this server that has 2012, it’s going to be expiring in a year. Let’s get this on the budget to plan. Hey, these four machines need to be taken care of.” But as Jason said earlier, the ability to quickly, for that user in the IT house to have quick access to that machine, you’re giving it, you’re making it more efficient, more productive, so you’re giving that business value.
Reporting
John: All right. And then, the final aspect of the productivity suite is reporting. And in today’s IT and service world, there’s a lot of data, and I know that reporting is really critical to management in terms of making decisions for forecasting and business decisions and employee productivity. Jason, how does PCG manage this and give you the needed reporting to support your company and its clients?
Jason: So, like you said, we’re using a bunch of different applications, it just kind of comes with the territory. So there’s different reports, different dashboards and information living in lots of different places. So, we’re always looking for ways to pull that information together and to kind of make sense of it. In my experience, most reporting in any application is sort of an afterthought and it’s usually always a little lacking, and you always find a report that’s almost what you need, but not quite all the way there. Thankfully, we have some in-house expertise, so we’re able to do a lot of our own data mining and data reporting. We’re using some dashboard tools internally for ourselves to report on how our engineers are doing, on how our sales team is doing, and we’re able to put some metrics up on some wall displays here in the office to drive some friendly competition and just kind of keep tabs on how we’re doing.
We use some dashboards to make sure that no tickets get left behind. So, we have some actual audible alerts that will go off if tickets aren’t getting attention fast enough, and multiple people are paying attention to those all day. So, we’re able to meet our SLAs and make sure that tickets are getting resolved quickly. We do a lot of trend reporting, so we look at when our busiest times are for ticketing, for support tickets, and as well as for projects. And we use that to sort of forecast when we’re going to need to hire, to plan out time off or scheduling for the engineers. We’ll make sure that we schedule certain things at certain times of day when we know we’re more or less busy. And given that we have all this expertise and the way to sort of pull trends out of some of this information, we’re trying to extend some of that intelligence to our partners and to our clients, right?
So if I can, I kind of alluded to it earlier, if we identify certain applications that seem to be causing problems often for one of our clients, we may just bring it up to them and say, “Have you considered looking for an alternative product because you’ve probably used, a third of your tickets are related to this one software because there may be another tool out there that would work better for you.” Right? And obviously that helps us, right, because my team’s going to have less tickets to do, but it’s also helpful for the user because they’re losing productivity trying to, whenever we have to diagnose and troubleshoot a problem on their system. So, we’re trying to share that intelligence with them and help them drive their business efficiencies.
John: And then again, in terms of a co-managed environment, how does this help an internal IT department?
Jason: So, all the same benefits are still there, with the added bonus for us that their internal IT team is helping populate that data and helping us identify those trends. If six months ago somebody fixed a problem in a ticket, and then now fast-forward to today and one of my techs finds the same problem, he’s able to find that solution from six months ago that the in-house IT might’ve solved. And he’s able to learn from them how they fixed it and he could apply that same fix without having to escalate it to maybe the senior IT guy who used to do help desk six months ago.
John: Dave, any thoughts on reporting in terms of the business owners, and then maybe the productivity suite as a whole?
Dave: As you know, John, data’s just out of control right now, and as Jason just said, I mean, there’s so many areas that this data is coming into. And having a dashboard similar to me, I don’t need to know everything about my car when I’m driving, but if I have the key things on my dashboard that I’m worried about to get me from point A to point B, I can clearly see that trend. So, as Jason said earlier, that a lot of times, people are doing ticket, ticket, ticket, and saying, “well, wait a minute, why we keep on putting the bandaid? Let’s look at something.”
So you can see trends, you can see reporting on the computers, you can see trends on how that person’s doing, we kind of called the client success of how that person’s doing on the satisfaction of the ticket. So, I just think from a financial standpoint of having a clear dashboard of how we’re doing, what needs to be done, gives the C-level management impression that this IT world, how are they doing? Why are we investing this stuff? Are they going to have clear reporting, John, that’s available to them in an easy format? It just, it’s a game changer.
Conclusion
John: And then, any final thoughts, Dave, on the productivity suite as a whole and its value for companies, whether you’re working, whether you’re the IT department or whether you’re working in a co-managed environment with an IT department at a client’s company?
Dave: Hey John, when you’ve done as long as Jason and I have, you’re always looking to make that productivity suite better. So we’re always, we have a great suite right now that we’ve put together that’s good for us internally and for our co-managed clients, and we’re always, as a technology company, how else can we improve that? Is there a particular tool that can make it better? But overall, the whole ultimate goal is the client experience. Where’s the value in that to the client? “Dave, why do we need to spend the money in this?” Well, you’re really not. It’s investing in how to better improve everything in your world of security and IT, John, and I just feel the productivity suite is only going to get better. And I don’t know if you have anything else, Jason?
Jason: Yeah, I would to throw in, just kind of the… If you think about it, in particular for a client that’s got their own internal IT, a lot of companies, I think, tend to get, they fixate on the core of their business and how to make that better. Say you’re a manufacturing company, you’re looking at ways on how to drive more manufacturing, crank out more widgets. So, we’re an IT company, so we are focusing on how to make our IT more efficient and how to get our engineers to be able to do more work in the same amount of time with less stress, and just increase that overall capacity for us to do more support with the lean amount of resources.
So, really, the productivity suite is us taking all of that knowledge that we’ve accrued over several decades and sort of extending that to the client and saying, “Look, we know you can’t focus on IT because that’s not your core business, but it is ours and we know a few things, right? And here’s how we can extend some of our tools to your team and let your IT team garner the benefit of some of that combined knowledge efficiencies and the best in class products that we’re using.”
Dave: Well put, Jason. I think just, John, leveraging as our knowledge, our experience, everything, because every IT solution out there, John, is coming to the MSPs. They’re not going to that manufacturing dental person with the stuff. So we’re seeing all the stuff, we’re able to sift through it, come up with what we feel is a good solution stack, and then that company can leverage everything we’ve learned about it and now they have access to it for a fraction of the cost. And there’s just a huge value, and we just see nothing but good things out of this.
John: All right. Well, that’s really great information guys. Jason, thanks for joining us today.
Jason: Thanks for having me.
John: And as always, Dave, nice to talk to you as well.
Dave: Tech Tuesday, we love them, John.
John: And for more information, visit the PCG website at pcgit.com or call 603-431-4121.
