What is a vCIO?

A vCIO is a virtual chief information officer. At PCGiT, our vCIO consulting service is designed to merge our team with yours to keep your business running smoothly and successfully. We have a dedicated team and a process to collect information for an annual meeting that makes a real difference to clients because their input and feedback is valued and drives their technology plan and roadmap.

Initial vCIO meeting & IT Strategy Review

In the vCIO meeting, we engage your team and it’s their contributions that generate real value and results. We provide post-meeting feedback and update a master vCIO blueprint to create opportunities from the action items that met our critical list to address. Next we follow up with your team to create an implementation timeframe to implement and send a Client Satisfaction Survey (CSAT) to get feedback that’s critical in providing the best insights.

The vCIO IT Strategy Review defines your IT assets and creates a plan to help reach your organizational goals as a business. This deep-dive discovery into your current technology plan, challenges, issues, and goals will maximize IT performance and optimize your budget for future planning. Your dedicated vCIO-lead engineer team will enable you to:

• simplify IT infrastructure management
• plan for growth and development
• create a short and long-term budget plan
• design a clear roadmap for your future

Analyzing and reworking business processes and facilitating technology changes takes a deep understanding and assessment of your business. The closer we align our reporting and projections with your needs and goals, the clearer your technology plan, road map, and projected budget will be in alignment

Ongoing collaboration

We’re creative and process-driven and offer a different approach to technology and security planning. We want to know who we’re working with, and in turn, we’re transparent on what we’re doing for you. Our vCIO program kicks off as soon as you enroll as a Premium client. We begin by gathering information, understanding your business, culture, people, and processes, and prioritizing actions.

What makes you tick?

Once we know that, we’ll present technology, security, training, and processes options that can help you “fire on all cylinders.” As a result your business will be more productive, secure, and profitable. We’ll constantly review your network infrastructure, security, backup, and systems, ensuring everything is in order. As a true business partner and see what else we can do to help your company improve its bottom line with Technology.

Depending on your business size, network complexity, and security needs, this will be a yearly or bi-annually meeting. We value our client relationships and love these vCIO meetings as they’re insightful, strategic engagements – true business partnerships where both sides learn, contribute, and challenge each other to be better.

Our vCIO process

We’ve honed our vCIO blueprint and process over 25+ years. It’s a proven formula where your leadership team and our experts innovate and develop your technology plan roadmap and budget. We review current issues, business pain points, and your organization’s staff needs, then prioritize goals and timelines to add to the roadmap. Prior to this, we’re continuously reviewing the services in place, net admin process, and your team’s feedback.

The Net Admin process is where your lead engineer thoroughly reviews your network; think of this like getting an annual physical. We review the key sections of your technology (Network, Security, Licensing, Cloud, Backup, Users, Systems, etc.) and collect information that drives compelling insights and questions to the vCIO meeting. We update your vCIO document annually – we review any issues and accomplishments and evaluate the technology that impacts your bottom line.

This meeting allows you to share what is right, missing, or confusing with your technology or services and what improvements are needed. It’s your chance to tell us about things your team may be struggling with. It’s our opportunity to show you how technology and training can help. It may transition into a detailed discussion about a particular topic or new technology. We have access to amazing technology partners so the more we know from your team, the better we can consult, advise, and provide guidance.