vCIO Services

What is a vCIO?

A vCIO is a virtual chief information officer. PCGiT’s vCIO consulting service merging our team with yours to keep your business running smoothly and successfully. Our dedicated team and process deliver an annual meeting that makes a real difference – it’s our input paired with your valuable feedback that drives your technology plan and roadmap.

Our vCIO process at-a-glance

We’ve honed our vCIO blueprint and process over 25+ years. It’s a proven formula where your leadership team and our experts innovate and develop your technology plan roadmap and budget. We review current issues, business pain points, and your organization’s staff needs, then prioritize goals and timelines to add to the roadmap. Prior to this, we’re continuously reviewing the services in place, net admin process, and your team’s feedback.

  • Net admin process – a dedicated engineer collects key information
  • “4 Helpful-Questions” review
    • What’s right
    • What’s wrong
    • What’s missing
    • What’s confusing
  • Client success manager meetings  – Monthly/quarterly calls to update vCIO checklist and address issues
  • vCIO meeting
    • Level 10 meeting with your leadership team
    • Engage & challenge each other
    • Drive technology to improve the bottom line
  • Update documentation & next steps
    • Technology plan
    • Roadmap
    • Timeframe
    • Budget
  • Schedule next vCIO meeting
  • Complete client satisfaction survey (CSAT)

Initial meeting – what makes you tick?

Once we know that, we present technology, security, training, and processes options that can help you “fire on all cylinders” and be more productive, secure, and profitable. We’ll constantly review your network infrastructure, security, backup, and systems to ensure everything is in order. As a true business partner, we never stop trying to help you improve your bottom line with technology.

The vCIO program kicks off as soon as you enroll as a Premium client. We’re creative and process-driven so our approach to technology and security planning is different. We want to know who we’re working with, and we’re transparent on what we’re doing for you. We begin by understanding your business, culture, people, and processes, and prioritizing actions.

Engaging your team and their contributions generates real value and results. What’s right, missing, or confusing with your technology or services? What improvements are needed? It’s YOUR chance to tell us about things your team may be struggling with; it’s OUR opportunity to show you how technology and training can help. It may transition into a detailed discussion about a particular topic or new technology. We have access to amazing technology partners so the more we know from your team, the better we can consult, advise, and provide guidance.

Discovery – Net admin process

This deep-dive discovery into your current technology plan, challenges, issues, and goals will maximize IT performance and optimize your budget for future planning. Here, your lead engineer thoroughly reviews your network; think of this like getting an annual physical. They review the key technology (network, systems, security, cloud, backups, users), gather information that drives compelling insights and questions for the vCIO meeting, and update vCIO documentation that is reviewed annually issues and accomplishments and evaluate the technology that impacts your bottom line.

Your dedicated vCIO-lead engineer team will enable you to:

  • simplify IT infrastructure management
  • plan for growth and development
  • create a short and long-term budget plan
  • design a clear roadmap for your future

Analyzing and reworking business processes and facilitating technology changes takes a deep understanding and assessment of your business. The closer we align our reporting and projections with your needs and goals, the clearer your technology plan, roadmap, and projected budget will be.

IT strategy review

The vCIO IT strategy review defines your IT assets and creates a plan to reach your organizational goals. We provide post-meeting feedback, update a master vCIO blueprint, and create opportunities to address from the critical action item list. Next we create an implementation timeframe and send a survey to get feedback that provides the insights we need for continuous improvement.

Depending on your business size, network complexity, and security needs, this meeting is yearly or biannual. We value our relationships and love these vCIO meetings as they’re insightful, strategic engagements where both sides learn, contribute, and challenge each other to be better.

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See why this service is a true differentiator and one of the biggest values we bring to your business.

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